This house is wonderful, but desperately needs some minor repairs and a deep cleaning. Overall this house is great! AMAZING neighborhood and amenities. My problem mainly lies with the management company, Real Joy. They were horrible to deal with! When we arrived the house was filthy and appeared that someone had been in there after it was cleaned. We found dental floss on the bathroom floor, trash in several of the trash cans, dirty floors (so bad the bottoms of our feet were black), dirty toilets and hair all over the bathrooms, dirty towels, etc. I called the rental company to report it and they sent someone out to inspect when we weren’t there and that person apparently decided it wasn’t dirty enough to re-clean. But during the whole ordeal the people answering phones at the rental company were telling me they were trying to find someone to come clean it. They ended up telling me they wouldn’t be able to get it cleaned that evening, so it would be first thing the next morning. So we had to sleep in a dirty house, questioning if the sheets were even clean. The next morning the cleaners never showed. I eventually had to call and get pretty upset and demand that they have the property manager call me. Once I sent her pictures of the filth she apologized and sent cleaners out. After that everything was better but we were still missing simple things like mattress protectors on the bed. Even after being cleaned the house is still in need of some TLC. There is much more dirt and filth that the average cleaning won’t take care of... dirty baseboard and tile and things like that. There’s also several repairs that need to be made. There’s water spots on the ceiling from a leak, a dishwasher that’s nasty and on it’s last leg, broken toilet paper holders, busted screens on the porch, a missing door in the bathroom, a couch that’s worn out and needs replaced, etc.
This house has so much potential! It’s new, modern and has so much to offer. It just needs some minor repairs to get it back up to where it needs to be. I hope the owners realize how much the rental company is letting it go and not caring for it after rentals.
Besides the house, the neighborhood is perfect! It’s quiet and charming and has a great location. The community pool is also amazing!
