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"The Sunset views are spectacular. It was the highlight of our day. Every night was a masterpiece. Dinner is open air, and you can watch the sunset. The restaurant staff was very helpful and accommodating, especially Melanie. She went above and beyond to make our stay memorable she learned our names and our preferences. The room was spacious and spotless. It came with the balcony that we used very often. The hiking grounds are amazing and right outside your door. Front staff was also very helpful but Melanie stood out as very genuine and friendly. We used the laundry service and were so happy to have gotten the chance we did a night tour which was interesting. The front desk staff organized drives into town for us, but we always came back for the sunsets. Our favorite meal was the wood oven pizza, and the soups. The whole restaurant smells like wood pizza it’s to die for my biggest tip is bring enough warm clothes, bring rain, ponchos, it rains throughout the day and as eating is open air, you can feel cold. You will want a jacket. The staff will also bring you blankets"

"The rooms were clean and beautiful. The natural style of the resort blended so well with the natural surroundings and created a perfect environment. Everyone were so helpful and friendly. We loved it!"

"The hotel staff was extremely welcoming and made us feel at home during our stay. The suite was spacious and clean. The thermal pools were clean and the whole property was very private. Booked a couples massage at the spa, and my wife and I have never been so relaxed. "

"Amazing rooms and property "

"Even though I booked this hotel for the amazing views of the volcano and we had rain and clouds the entire time so we never saw the volcano, we still enjoyed our stay immensely! The rooms are spacious and comfortable, the breakfast buffet had a good variety of hot foods and made-to-order eggs/omelettes, and Heliconia was quite good for dinner. The grounds were beautiful even without a view of the volcano and we really enjoyed the offsite hot springs that were included with complimentary shuttle... not as big as some of the others but beautiful and not crowded. Staff were all wonderful especially Melvin in the restaurant. Will definitely stay here if we come back to the area again!"

"Great staff and rooms were priced just right for the amenities. I highly recommend this place. "

"2nd time we have stay there , staff is outstanding, accommodation is outstanding, the guide was fantastic Edward, he was fun, great place even with a lot of rain"

"Everything was great"

"I like how meticulously maintained the garden is"