Dear guests, thank you for your choice to stay at the Luxury Collection Resort in Sanya, and to share your stay with you very much. We've been working on the meticulous, tailored check-in experience to every guest. I'm very sorry to have a perfect experience during your stay. The hotel has been fed back to the relevant department for the room service and the relevant department has verified it. Strengthen the training of the staff and improve the service awareness of the staff. Thank you for your feedback to the hotel, but please believe that the more secure, more sanitary, more convenient and more warm-in experience for your guests has always been the direction of our untiring efforts and we have been working on this commitment. Thank you again for your support and confirmation, and we sincerely look forward to your arrival with your family and friends.

尊敬的客人，您好！感谢选择入住海棠湾JW万豪度假酒店。非常抱歉没能为您带来满意的入住体验，关于入住房间看海角度问题，您可于入住期间及时提出，我们将努力为您提供更好的服务。期待您的下次入住，酒店更有泳池房等特色房型，期待您的体验。

尊敬的客人：您好， 感谢选择入住三亚海棠湾JW万豪度假酒店并给予意见反馈。对于您在酒店遇到的不愉快体验，我们深表遗憾。您提到的前台部门的服务问题，我们已经跟酒店管理层反馈并与部门经理沟通，将进行专项整改，加强部门的相关培训，提升同事们的服务技巧，以期为客人们提供更专业的服务。期待您的再次光临。