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Reviews of Mangrove Tree Resort World - Kapok

3.5 out of 5
Mangrove Tree Resort World - Kapok
No 155 Fenghuang Road, Sanya, Hainan

Reviews

8.4

Very good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lack of English speaking staff, otherwise great place to stay
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel with family friendly amenities
Stayed 3 nights in Mar 2019

8/10 Good

Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendlystaff and the room was really spacious. however, the Breakfast place is very crowded and so noisy.
Stayed 5 nights in Dec 2018
Response from KIKI on 7 Mar 2019
Dear guest, Hello! Thank you for choosing to stay in our hotel. Thank you very much for your comments. We attach great importance to the problem of crowded breakfast you mentioned, and we will solve it as soon as possible. Looking forward to your next stay, can give you a better experience and better service. Best wishes to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Chingy, melbourne

Handy water park in the hotel complex. But meeds
The resort has a water park inside it, and lots of restaurants at reasonable price. But it is a huge complex, and needs to pay closer attention to detail. Check in took us 35mins, for a queue that was 2 ppl deep. Cleanliness needs improvement, and the hotel is lacking lighting. The decor is really dark and outdated, and lots of small repairs need to be done, e.g broken tiles, plumbing upgrade( our ensuite smelled like sewerage), room furniture looks old and worn. However, it has lots of potential if the small things can be resolved. Water park shouldn't charge adult fees for the children playground.
Stayed 8 nights in Dec 2017
Response from V on 19 Jan 2018
We will train our colleagues to improve their check-in efficiency.The hotel is southeast Asian style，Hope you have a better experience next tim

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
disappointing stay
The hotel compound was rather big yet we had to wait a long time to get buggy help to check in. The beds were quite hard and the furniture were aged. The hotel charged RMB10 per day per bag for left luggage services
Stayed 1 night in Nov 2017

8/10 Good

JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

琦凱

Liked: Cleanliness, property conditions & facilities, room comfort
周圍吃的方便，選擇多
Stayed 2 nights in Feb 2019
Response from KIKI on 7 Mar 2019
亲爱的客人, 您好!感谢您选择入住我们酒店，非常感谢您的评论。期待您的下一次入住，我们能给您更好的体验和更好的服务。 祝你万事如意。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
環境優美，寧靜，床單乾淨，房間大，小朋友很喜歡這間酒店，如果客廳的燈明亮的更加好。洒店員工有禮貌，我們下次去三亞會再住這間洒店。
Stayed 5 nights in Feb 2019
Response from KIKI on 7 Mar 2019
亲爱的客人, 您好!感谢您选择入住我们酒店，非常感谢您的点评。您提到的电灯问题我们会尽快的调整。期待您的下一次入住，能给您更好的体验和更好的服务。 祝您万事如意。

10/10 Excellent

Chunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
환상적인 하이난 산야(海南三亚)
木棉 호텔 주변 시설이 가족과 함께 여행하기에 너무 좋은 환경이어서 정말 좋은 여행이었습니다. (물놀이, 놀이동산, 먹거리, 대형 슈퍼마켓 등)
Stayed 3 nights in Dec 2018
Response from KIKI on 7 Mar 2019
존경하는 손님: 안녕하십니까?저희 호텔을 선택해 주셔서 감사합니다. 논평해 주셔서 감사합니다.우리는 더욱 노력할 것이다.다음번의 체크인이 더욱 좋은 체험과 서비스를 제공해 주실 수 있기를 기대합니다. 만사가 잘되기를 축원합니다.

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
중국 하이난 가족 여행
전반적으로 깨끗하고 넓어서 좋았습니다. 다음에 기회 되면 또 가고 싶습니다.
Stayed 3 nights in Jul 2018
Response from KIKI on 7 Mar 2019
존경하는 손님: 안녕하십니까?저희 호텔을 선택해 주셔서 감사합니다. 논평해 주셔서 감사합니다.우리는 더욱 노력할 것이다.다음번의 체크인이 더욱 좋은 체험과 서비스를 제공해 주실 수 있기를 기대합니다. 만사가 잘되기를 축원합니다.

6/10 Okay

Dario

Liked: Property conditions & facilities, room comfort
Restaurante para el desayuno muy regular
la Ubicación ,la habitación e instalaciones buenas y para el precio está bien. Pero el desayuno un desastre a toda hora faltantes y todos los días lo mismo . En momentos picos insuficientes las mesas. Lastima.falta amabilidad del personal restaurante calificación 2
Stayed 7 nights in Dec 2018
Response from KIKI on 7 Mar 2019
Querido invitado: ¡Buenos días! Gracias por elegir nuestro hotel y muchas gracias por sus comentarios. Nos tomamos muy en serio la cuestión del desayuno que ha mencionado y nos ocuparemos de ello lo antes posible. Hemos criticado a los empleados que no son amistosos. Esperamos su próxima estancia y podemos ofrecerle una mejor experiencia y servicio. Le deseo lo mejor.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

KIT TENG

房間得大，
Stayed 1 night in Aug 2018

4/10 Poor

Janet, Hong Kong

Disliked: Cleanliness, property conditions & facilities
Old and many mosquitoes
Old and many mosquitoes, not enough staff. The water park is old and not clean.
Stayed 2 nights in Aug 2018

10/10 Excellent

Wing Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設施周全，值得推薦
整體環境不錯，餐飲種類選擇多元化。只可惜氣溫有點冷，沒有機會體驗酒店範圍內的水上活動設施。
Stayed 3 nights in Jan 2018
Response from V on 21 Jan 2018
三亚的冬天的确有些微冷，欢迎您下次在艳阳高照的日子里再来到我们的酒店哦。