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Reviews of Real Castilha Hotel

3 out of 5
Real Castilha Hotel
Rua Dos Timbiras, 472 - Centro, São Paulo, SP

Reviews

8.0

Very good

Rating 10 - Excellent. 163 out of 513 reviews" "
Rating 8 - Good. 217 out of 513 reviews" "
Rating 6 - Okay. 91 out of 513 reviews" "
Rating 4 - Poor. 23 out of 513 reviews" "
Rating 2 - Terrible. 19 out of 513 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Prince

Liked: Cleanliness, amenities
I like the rooms but I didn’t like the fact that no body can speak English there
Stayed 3 nights in Apr 2024

10/10 Excellent

Magno, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and nice people!
Stayed 6 nights in Dec 2023

10/10 Excellent

Magno, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hugo

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Joanna

Stayed 4 nights in Jul 2023

2/10 Terrible

Luiz Fernando

Hotel is right in the middle of São Paulo’s “skid row” — surrounded by homeless and drug users. Very unsafe. Do not stay here, ever.
Stayed 3 nights in Jun 2023

8/10 Good

Shai

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable when ordering in
It was a decent getaway for the price, got to escape reality on the top floor with very little sound coming in. However, the neighborhood isn’t very safe. It’s best to make sure you stay inside until morning
Stayed 1 night in Jan 2022

8/10 Good

Orfeu

Travelled with family
Stayed 2 nights in Jan 2021

8/10 Good

Haiderali, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. A/C was quiet. No safe in the room.
Stayed 1 night in Jan 2020

8/10 Good

Maurice, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Site is nice and comfy and will plan to stay again in the near future
Stayed 1 night in Nov 2019

6/10 Okay

Echoo, Ny ny

Travelled with family
Liked: Staff & service
Availability last minute but the room smelled of old mop The area at night was kind of scary
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Poor neighborhood.
The hotel itself is fine. Great, friendly staff. Nice lobby. The rooms are big. WiFi works. Bathroom big with good water pressure. Clean. Comfortable bed. The negatives are the area. To say it’s “sketchy” is an understatement. The streets are filled with homeless people and I was woken up several times during the night by people on the street screaming or fighting. It’s a shame because the staff are awesome. I never felt in danger, but there are certainly much better neighborhoods in SP.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable la gente y desayuno súper
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, but the location is not the most safe, specially during the night
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming ;and their breakfast every morning on time
Stayed 1 night in Jun 2019

8/10 Good

Nathen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
This place is very central and in walking distance to the main areas of city. So much traffic so a lot easier to walk. The area looks quite dangerous but a lot of police patrolling streets and positioned on corners. Rooms were very clean and tidy. Overall happy with the stay here.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice adequate hotel. Reasonable included breakfast. Shower, taps, toilet all working and no leaking. The air conditioner was a bit noisy but worked perfectly and drowned out the outside street noise. Nice helpful reception staff, but very limited English, which is common in Brazil; ie most people do not speak it. I stayed in this hotel twice: once for 4 nights and once for 2 nights. On the second round, my laptop could not log into their WiFi, as they had changed some settings, and the young man who was in charge, spent a lot of time trying to help me with my laptop. Finally, that night, after I came back to my room, it had been fixed. The rooms was clean and was cleaned daily. The mattress squeaked a bit, but was comfy. The area is rough; it is in downtown and there is an army of homeless and unhygienic people hanging around. They are harmless though and did not bother me. This area is said to be unsafe in Lonely Planet & Eyewitness travel books, but I did not see any lack of safety. Despite being a rough area, people minded their own businesses. The area, not considering some of its poor homeless people, is nice to walk about and there are plent of Brazilian restaurants and fruit shops around. It is near easy reach of Praca De Republica and its metro station. The main airport’s, Guarulhos, bus service station is also in the Republica. Taxi cost me R$93 from hotel to airport. The bus costs R$50.
Stayed 4 nights in Feb 2018

6/10 Okay

Devalingum

Budget hotel
Good breakfast. Questionable area. Budget hotel
Stayed 2 nights in Dec 2017

8/10 Good

barrie, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel. excellent value for money
Good hotel on the edge of a rough area with lots of beggars and vagrants although I always felt reasonably safe for Brazil. Always seemed to be loads of police around.Very close to republic park which was a gem in the middle of an urban desert lots of things going on during the day and early evening, music and local dance. weekends brought in hundreds of stalls selling crafts, food, jewellery and semi precious stones all at reasonable price. On Sundays all the local artists would show up to display their works.Not so good after dark when the rough sleepers moved in and the ladies of the night. There were stalls every night and day well worth a visit. There is also a pedestrian shopping street leading down to the beautiful concert house with plenty of stores of interest and local food. Metro is chaotic at busy times, taxis cheap and always waiting outside hotels and tourist sights.
Stayed 6 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Singaporean visit.
Is an experience stayed. Close to downtown. Easy to move around by using the subway.
Stayed 4 nights in Jun 2017

8/10 Good

mbarons, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The real "real hotel"
The hotel is old but clean . The staffs were helpful. All was well. The only objection is that it is in a rough area in São Paulo.
Response from Gerente de relacionamento on 19 Oct 2016
Hi mbarons, we appreciate your review. Hope to see you soon!

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again enjoyed staying down town Sao Paolo
Response from Fabio Redondo on 14 May 2016
Hi Anthony, thanks for your review!

8/10 Good

Nichola

Liked: Cleanliness, room comfort
Good value
Hotel a bit run down and staff not overly helpful but for one night and for the price it was absolutely fine.
Response from General Manager on 19 Oct 2016
Hi Nichola, thank you for your review. Hope to see you soon!

10/10 Excellent

Paul, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Nice hotel. Clean. Helpful staff. VERY much worth the price. Excellent breakfast - every morning: plenty of eggs, cut up melon and fresh fruit, and deli meat.

10/10 Excellent

Juuso, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good stay all in all, nothing to complain about :) would come again

10/10 Excellent

ANTHONY, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Timer
2time here again not disappointed good breakfast and large room center of town ideal for us

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Enéas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cliente satisfeito, volta.
Muito satisfeito!
Stayed 2 nights in Feb 2024

6/10 Okay

Natanael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Oswaldo Fumikazu Sato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi muito bom. O Hotel oferece boas condições de Estadia.
Stayed 1 night in Feb 2024

10/10 Excellent

Glaidson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpreendeu. Atendimento muito bom, Quarto amplo, bem conservado, bom cafe da manha, recomendo, e devo retornar
Stayed 1 night in Feb 2024

6/10 Okay

Monik

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Oswaldo Fumikazu Sato

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

MARY LORENA

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El servicio del personal muy bueno siempre amables y aconsejándonos para estar seguros. Las instalaciones del hotel son antiguas y básicas pero limpio. Por desconocer pensamos que el centro sería seguro y resultó todo lo contrario. La zona no es segura

8/10 Good

Valter Aparecido

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei
Gostei , do atendimento, o quarto é agradável, há varias opções de alimentação perto.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carolina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Vinicius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Nadja

Stayed 1 night in Jan 2024

8/10 Good

Andressa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Oswaldo Fumikazu Sato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi muito bom. Ja me hospedei muitas vezes neste Hotel. Vale a pena.
Stayed 1 night in Dec 2023

10/10 Excellent

Celso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
O quarto é bom, espaçoso, mesmo para 3 pessoas. Camas boas. O café é bem simples. A única questão mesmo é a localização. Infelizmente, é bem na região onde tem muitos usuários, moradores de rua, o que deixa tudo extremamente sujo. Mas esse não é um ponto em relação ao hotel em si. É triste a situação do centro de SP como um todo. Em alguns horários foi mais difícil conseguir um Uber
Stayed 3 nights in Dec 2023

8/10 Good

Marcos

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Fernanda

Liked: Staff & service
Stayed 5 nights in Nov 2023

2/10 Terrible

Afonso

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Não recomendo. Instalações caindo aos pedaços. Higiene ruim. Atendimento péssimo. Localização terrível (muito perto da cracolândia). Café da manhã fraco.
Stayed 2 nights in Nov 2023

4/10 Poor

ZENILSON

Travelled with family
Disliked: Amenities, property conditions & facilities
Roupa de cama bem suja. Acredito que não lavem de um hóspede para outro. Cortina bastante empoeirada. Móveis bem antigos.
Stayed 1 night in Nov 2023

6/10 Okay

Erick

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Apesar da localização ser em uma região movimentada e de certa forma perigosa, o ambiente interno do hotel não é ruim. Na recepção, os funcionários do dia, uma moça e um rapaz careca, são muito atenciosos e prestativos, estão de parabéns. Já no período noturno não posso dizer o mesmo, o atendente parece que está ali contra sua vontade, então no atendimento parece que o hóspede está incomodando. Além disso, algumas coisas que gostaria de pontuar são; - Café da manhã diversificado, reposição rápida dos itens no café e funcionárias extremamente educadas. - Internet não funciona (Sinal forte, porém velocidade extremamente reduzida ~2Mbps) - Ramal não funcionava. - Estive hospedado por duas noites (3dias) e em nenhum momento houve a limpeza do quarto/reposição de itens básicos como papel higiênico por exemplo. - Talvez seja pelo fato do “não perturbe” no quarto que fiquei hospedado estar com problema, então mesmo desativando no botão ele continuava aceso, apesar que durante o dia fiquei alguns períodos fora do hotel. De tudo não é tão ruim, mas tem algumas coisas a melhorar.
Stayed 2 nights in Nov 2023