Campinas Sapezeiro Waterfall Hotels

"Pessoal da recepção extremamente solicitos. Chegamos antes do horário do check in e como os quartos já estavam disponíveis, permitiram q entrássemos no quarto antes do horário."

"Horrible breakfast, no coffee types, no toaster..... Only 1 blanket to the bed, not working internet TV couple days and the staff didn't fix it, only 2 towels. My friend not allowed to go up just to help me and my wife with my 4 bags. "

"the staff is friendly"

"The hotel has a good location, as it is in the central area. However, the towels had a very unpleasant smell that made me feel nauseous. The breakfast is simply terrible — I have honestly never had anything so bad. On the second and third days, we had to eat at a bakery instead. The scrambled eggs were dry and had a greenish color. Overall, the hotel feels neglected, almost abandoned. The rooms are old, and it clearly seems that there is little to no concern for quality."

"cancelled the reservation hours after it was made and hours before the deadline, even so I was charged and a refund MUST be issued"