Astana Saryarka Velodrome Hotels

"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me "

"clean room, friendly staff, I had everything I needed. Satisfied with my stay"

"Room was nice. However, pool and spa were shut for at least a week without being informed "

"I chose this stay based on posted desciption and filters on Hotels.com. I was looking for a local stay-cation with a pool. The name of the hotel does not include the words "& Spa". The pool featured in their photos belongs to another business -- which costs $20/hour with no discounts for hotel guests. I immediately checked out."

"The receptionist was exceptionally rude and said cruel things to my guests that were traveling with me. She treated us as if we were not worthy of her hotel. I had paid 5 months in advance and she acted as if they didn’t have a room for us but a later receptionist showed us 4 rooms to choose from. I wrote to management and the failed to respond. The first room That the rude woman gave us smelled strongly of mold. It was u bearable but we thought we had no choice. Then the helpful man gave us real options. Never again. "

"Professional staff and very helpful, nice clean hotel and good breakfast "

"Good stay. Decent room all in app messages sent before (delayed) arrival answered in good time. Not too far from centre. Certainly a good spot if in Astana for the Arena "