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关于Woodsy cabin with private hot tub, shared beach access & screened porch的点评

Woodsy cabin with private hot tub, shared beach access & screened porch
Saugatuck, MI

点评

8.8

超赞

10 分 - 超赞。39 条好评，共有 59 条点评" "
8 分 - 还可以。10 条好评，共有 59 条点评" "
6 分 - 一般。5 条好评，共有 59 条点评" "
4 分 - 很差。2 条好评，共有 59 条点评" "
2 分 - 糟糕。3 条好评，共有 59 条点评" "

7.8/10

清洁度

10/10

服务设施

10/10

住宿条件和设施

点评

2/10 糟糕

Stacy C.，Westland, Mi

不满意：清洁度
Broken screen, bed bugs, no communication
This stay started off decent. The screen on the front door was broken. Not a big deal because the front door wasn't going to be open at all as it was November. We dropped off our stuff inside after a long drive, went to dinner, got back sort of late so we hit the hot tub which was full of sand, went to bed. In the early morning hours my daughters found bed bugs in their bed. And there were more in the bathtub. We took pictures and sent them to the company. Gathered our stuff to head out. We didn't even stay 24 hours. I have been attempting to get some resolution from vacasa and have not heard anything back yet. Its been weeks. And I've had to reach out to them. They let me know (after we were gone and at approximately 5pm) that Orkin would be there between noon and 2 that day. The last I heard from them they were still "investigating". I 10/10 do NOT recommend this place. It has been a total hassel with no resolve. And it was supposed to be a relaxing weekend with my mother, sisters, and daughters.
2023 年 11 月入住 2 晚
VrboOwner 于 2024年01月9日 的回复
Stacy, thank you for the review of your stay. We truly apologize for the issue you had. We understand how disappointing this was as you had planned a nice weekend away. We hope the refund you received helped to compensate you. Orkin has taken care of the pest issue. We look forward to hosting you for a great stay in the future. Thank you!

6/10 一般

Louis

2023 年 6 月入住 5 晚

2/10 糟糕

Wendy P.

不满意：清洁度
Terrible experience
Gorgeous area, Door broke could not be locked total disregard for our safety hot tub quit working absolutely no reply from maintenamce or local management. Furniture falling apart some dining room chairs could not even be sat on Started calling half hour after arrival called multiple times in the 2 day time period. No concerns or issues were addressed
2023 年 3 月入住 2 晚
VrboOwner 于 2023年06月21日 的回复
Hi Wendy, Thank you for sharing your feedback with us! We are very sorry that you were unable to fully enjoy your stay with us due to the maintenance issues that you experienced. Please know that we value our guests' feedback as we strive to provide every one of them with a comfortable experience. Our local property manager has been alerted regarding your issues to review and provide a resolution of what needs to be resolved. I hope this experience won't impede your desire to stay with us again. We will make sure to consider this as a way to improve.

4/10 很差

Emily F.

不满意：清洁度
Dirty and poor customer service
Emailed the company before our stay to ask some questions regarding the amenities at the house and got no response. Upon arrival to the house 2 of 4 beds had hairs all over the sheets, moldy vase of flowers, left over partially eaten food containers in cupboards. Company texts after arrival to check on status of house. I reported the dirty sheets etc, was told someone would contact me ASAP. Never heard from them again. The location of the house is great, beautiful outdoor space. We still had a fun weekend even with the poor service and not very clean house
2023 年 1 月入住 2 晚

10/10 超赞

Jessica E.

满意：清洁度
Hidden Dunes
We had a great time staying here! Location was great and in the summer, would be convenient for the beach and pier. Home was clean and well-stocked. All enjoyed the hot tub. Highly recommend!
2022 年 10 月入住 4 晚

10/10 超赞

John P.

满意：清洁度
Log cabin with style
Two-story log cabin, well appointed, in great wooded location. Handled 6 adults and 2 young children beautifully.
2022 年 8 月入住 3 晚

10/10 超赞

Lora F.

满意：清洁度
Tulip time
Peaceful, quiet, very well stocked for basic amenities. We paid the extra fee for late check out which was nice. The hot tub was cold the first night. We called the next morning and it was taken care of by that afternoon. We all enjoyed our stay very much!
2022 年 5 月入住 2 晚

10/10 超赞

Jason

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Cabin is exactly as pictured. Very nice. We went for a winter getaway and was not disappointed. Beds were comfortable. Hot tub was clean and up to temp upon arrival, best spot in the complex for privacy in the winter. It is right next to the beach path so there may be more foot traffic in the summer. Great proximity to see state parks, go into town and Lake Michigan. One tip, book this cabin on Vacasa and save yourself the Expedia mark-up. I tried to do the price match and Expedia would not do it.
2022 年 2 月入住 3 晚

10/10 超赞

Jordan L.

满意：清洁度
This was a great stay!
I highly recommend checking out this property! It was very central located near all the city’s attractions. It was also very clean and organized when we arrived. Many towels, products and extra bedding were available. As a mother with kids it really helped that they kept the home well stalked. This property was right on the lake and we had a blast. We will return in years to come.
2021 年 9 月入住 5 晚

6/10 一般

Anthony H.

满意：清洁度
Wonderful Cabin
Although the house had some maintenance issues, we had a lovely time. The HOA had some inconsistency in its policies with other cabins (our family had rented 4 cabins), but we would rent again. Goshorn Lake is enchanting.
2021 年 7 月入住 7 晚

6/10 一般

Edward B.

不满意：清洁度
High hopes—but disappointed
The location was great! We loved the private beach access! The property itself was good but we were disappointed with the cleanliness and upkeep, both inside and outside, of the property. The dining room rug wasn’t clean when we arrived. There was food still on the floor including an entire bag of chips. We couldn’t turn the ceiling fans on because there was so much dust on them. The back porch was filthy, the downstairs bathroom didn’t work properly and there were rotting brussel sprouts in the crack at the bottom of the fridge door. There was also a huge patch of poison ivy in the back yard that made it difficult to allow my small children to go play. We enjoyed our time but for the money we paid we expected more.
2021 年 7 月入住 6 晚
VrboOwner 于 2023年06月21日 的回复
We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We are disappointed to see that this concern was not reported to us during your stay as we would have been happy to assist. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future!

10/10 超赞

Nevera K.

满意：清洁度
We loved the cabin!!!!!
This was a lovely place to relax. It was beautiful, I loved watching the sunrise out on the doc!
2021 年 4 月入住 2 晚

2/10 糟糕

Amanda O.

不满意：清洁度
Bad communication, very dirty.
I had multiple issues with my stay that remain unresolved and without apology. 1. Poor communication prior to visit. I messaged several times through VRBO and never received a response. Turns out this property is managed through Vacasa and they apparently don't check for messages on VRBO despite listing rentals here. 2. Dirty. I arrived at the check-in time and the cleaning person was still there. She rushed out without finishing her work. The main floor was filthy with sand, dirt, and debris. The previous renter must have had a fire because there were many ashes all over the hearth. Sand was in the carpet and we found pills right under the coffee table with some other candies and a pack of cigarettes. I had my one-year-old with so the idea of her crawling on the dirty floor and possibly swallowing that pill was appalling to me. 3. Terrible communication. After seeing the state of the rental I called the management company. The customer service rep didn't even offer so much as an apology. He said he could send a cleaning crew. Not a reasonable solution since our time there was to be spent in the cabin itself, in the living room area to watch a conference. I asked that they send a vacuum and refund the cleaning fee since we are having to do the cleaning ourselves. He said he would do so. I called two hours later after not hearing anything. The next rep also didn't apologize and said she would "move up the ticket" Still no vacuum by the next morning. So I send an email and never received a response. 4. One of the comforters also had a blood stain on it. Still, NO ONE has responded to my simple request. Extremely disappointing and the worst experience I've ever had with VRBO and I've used them worldwide.
2021 年 4 月入住 3 晚

8/10 还可以

Jenny K.，Grand Rapids

满意：清洁度
Great stay despite a few problems
We had a great stay with family over the weekend! The cabin was big, the fireplace was wonderful, and we loved the hot tub! We were disappointed with a few things that were advertised - one of the beds was a full sized that was advertised as a queen. This was a tight squeeze for one of the couples in that bed. The grill did not have a propane tank so we could not use it. And there were only a few pieces of firewood so we had to leave to go get more. Despite the false advertising we had a great weekend!
2021 年 3 月入住 2 晚
VrboOwner 于 2023年06月21日 的回复
We appreciate your valuable feedback, Jenny! We are pleased to hear you enjoyed your family weekend. We are sorry for any hiccups you encountered during your stay. Please know Local staff is always available to assist if there are amenities in the home that fall short. We hope to have a chance to host you next time. Thank you!

10/10 超赞

Jodi N.

满意：清洁度
Great cabin for a winter weekend getaway
The cabin was clean and had everything we needed for our weekend getaway. The beds were comfortable and we enjoyed using the hot tub and fireplace. We were able to snowshoe around the property, and the location was very close to town. Definitely would recommend!
2021 年 1 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度
Great winter getaway
We had a great time at this property. There was plenty of space, comfortable beds, and lots to do. The cabin is very cozy in the winter and we loved the hot tub. The kitchen is well appointed, everything is very clean and well maintained, and the cabin is in a great spot fronting the lake. We had fun exploring the Saugatuck Dunes State park, playing in the snow, and getting takeout from Saugatuck and nearby Holland. Thanks for a fun stay!
2021 年 1 月入住 3 晚

10/10 超赞

Jill W.

满意：清洁度
Thanksgiving getaway
This was a great place to get away with our family. It was set up great with 3 bedrooms upstairs and 1 on the main floor. The kitchen was pretty well set up with the cooking utensils we needed. The weather was not nice so we spent a lot of time indoors, and there were plenty of games in the cabinet to keep us occupied. We appreciated the gate at the top of the basement steps since we had a crawling 10 month old! We would definitely consider staying here again!
2020 年 11 月入住 6 晚

10/10 超赞

Cindy M.

满意：清洁度
Ideal family vacation
Easy process and property available for check-in right on time; no surprises at property - exactly as posted; very well equipped kitchen made cooking easy ; very very clean including grill; beds super comfy.
2020 年 8 月入住 7 晚

10/10 超赞

Jodan L.，NASHVILLE

满意：清洁度
Great Lake house
Enjoyed our brief trip to Saugatuck and found the cottage and location to be ideal for our needs. The lakefront beach in back of the cottage was perfect for our little ones to play at and the proximity to town made it easy to enjoy Saugatuck but yet still feel a little more woodsy and secluded. WiFi worked great as well, which was important given I had some work video calls to handle.
2020 年 6 月入住 2 晚

10/10 超赞

Osman K.

满意：清洁度
Great cabin with small private beach.
We had a great time at the Dunes 11. I wish you would have had more availability dates as we loved our stay.
2020 年 6 月入住 5 晚