Overall, it was just okay. Been going to Sea Ranch renting homes for 40 years so I have a lot of experience with numerous rental companies. Over a week before our trip I emailed Grand Welcome, manager, asking if items in the poor reviews were taken care of e.g musty smell, sufficient TP and sufficient paper towels for 6 adults for 4.5 days, and sufficient coffee filters. got a response saying “ all the issues have been taken care of! There is one roll of TP per bathroom, so bring more. One roll of paper towels so bring more”! Wow! Really?
I then emailed 3 days prior to arrival and asked if the house had a blender as it was not on the appliance list but most house I stayed at had them. I did NOT hear back so called the day I was to arrive and the gentleman said according to the list, no. So I packed my Vita Mix and brought it with us since I told him we were needing to purée soup we were making. When we arrived there WAS A BLENDER. when we arrived, the key and directions packet had a laminated Wifi address and code so we all tried to connect to find the p/w INVALID. Really? So I called Grand Welcome from the house and a woman told me the correct p/w was in the welcome check on EMAIL sent a few days prior to our arrival! I assumed the packet we got was accurate and none of us printed out the email! Such poor communication! Also, the house WAS MUSTY SMELLING! As others had mentioned in their reviews I wanted to make sure it was okay since I have a mold allergy. Yet, I was told it was fixed. I explained I had allergies and obviously nobody checked. On arrival, I received a “Welcome email” and complained we only had ONE plastic kitchen garbage can liner for our entire stay and would need addl paper towels, they were delivered that afternoon. That was good. Overall, attention to the details lacked considerable as you can see. Also, most house I’ve rented over the past 10 years supply shampoo! Not this house!