It's a nice place, we've stayed there before, last year. Problem last year is that dryer didn't work the entire time and despite management being notified, it was never repaired. We had to dry our clothes out on the back deck. This shouldn't have been the case given what we paid to rent the place (over $4k). And no partial refund was given for the inconvenience, a major one by the way.
This year, we had contractors working on the building (roof/siding) the entire week were there so we couldn't use our back deck until after 4pm when they left. This was a MAJOR problem and inconvenience, The contractors were nice but we paid for oceanfront with oceanfront access and didn't get it when we needed it. Other that that, we had the main light in the master bedroom that didn't work, maintenance came out Sunday to fix and they didn't have correct light bulbs. They said they'd be back the next morning between 9-11am (beach time btw) and they didn't show. I called management to ask and was told they'd get to it when they had time. They didn't show up the entire week.
So, all-in-all a mixed bag. A decent place but there's no excuse for that back deck/contractor issue. Zero. That work should've been done when guests weren't renting the place.
I'd like someone to call me - 502-291-7895. I'd like to give you the opportunity to make it right before I call American Express and file a complaint. And paste this review on TripAdvisor and Google Reviews.
Thanks.