Disorganized hotel, rooms weren’t ready. Staff tried to make it right. Hidden fees, ran out of cribs, bags didn’t make it to the room. Total mess for hotel of this price
Riley
於 2025 年 7 月住了 1 晚
6/10 一般
Casey
2025 年 7 月 21 日
讚好:整潔度和住宿狀況
不滿:職員與服務
Not impressed with the service for a 5 star hotel!!! Stayed at the this property the night of 6/19 for our wedding anniversary.
We arrived at the hotel a little after 4pm to check in and was told our room was not ready and they were waiting for a final inspection. Was told to wait in the lobby for 10 mins and our room would be ready. After 10 minutes, room was still not ready and then was told it would be another 10 minutes. MANY others were also waiting for their rooms. This is simply unacceptable to arrive after the check in time and rooms are not ready. Clearly there’s a service problem.
There’s no way to get ice without asking the front desk. Called and requested ice from customer service/front desk. Waited and waited and finally just went to the lobby to get ice myself. Once again, service is lacking and there’s clearly no sense of urgency with any of the staff.
One of the elevators didn’t seem to be working and it took FOREVER to use the only operable elevator. It took so long we finally took the stairs down and ended up having to go through the kitchen to exit the building.
NOT AT ALL the experience I was expecting from this class of hotel. Do better 1 hotel.
Casey
於 2025 年 7 月住了 1 晚
4/10 欠佳
Danni
家人同遊
2025 年 7 月 16 日
不滿:整潔度
Mattress cover had a hole on it. Toilet has the precious customer’s hair remains. Small bugs were flying in the room. Coffee mugs were not cleaned. Valet is very slow.
Danni
於 2025 年 7 月住了 2 晚
10/10 優異
Cynthia
伴侶同遊
2025 年 7 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our entire stay felt like a luxurious tropical escape! We booked a staycation, but it truly felt like we were transported to a five-star resort abroad. The service was impeccable, and every detail in the room was thoughtfully designed and beautifully executed. A perfect blend of relaxation and indulgence—we can’t wait to return!
Cynthia
於 2025 年 7 月住了 1 晚
10/10 優異
Jerry (Austin)
親子同遊
2025 年 7 月 12 日
讚好:整潔度、職員與服務和住宿狀況
Love the room with the super comfortable beds, and the interior design of the bathroom, shower and bath. The view was great as well, with a view of the space needle.
Jerry
於 2025 年 7 月住了 6 晚
10/10 優異
john
家人同遊
2025 年 7 月 9 日
讚好:設施服務
Property is very new. Super clean and modern
john
於 2025 年 7 月住了 1 晚
10/10 優異
john
家人同遊
2025 年 7 月 9 日
讚好:整潔度、職員與服務和住宿狀況
It a beautiful property in a great and safe location. Loved having the Whole Foods just out the door
john
於 2025 年 7 月住了 2 晚
10/10 優異
Glenda
伴侶同遊
2025 年 7 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The sustainable factor was incredible. The restaurants were wonderful and staff was lovely.
Glenda
於 2025 年 6 月住了 1 晚
10/10 優異
qi
2025 年 7 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hoid
qi
於 2025 年 7 月住了 1 晚
10/10 優異
Martha
多人同遊
2025 年 7 月 7 日
讚好:整潔度、設施服務和住宿狀況
Th staff was so welcoming and accommodating. We were able to check in early after our cruise. The room was amazing. So clean and eco friendly. The bed was super comfortable. The location was prefect we were able to walk everywhere we wanted to go. I will be staying here when I return to the area.
Martha
於 2025 年 6 月住了 1 晚
6/10 一般
jonathan
2025 年 7 月 7 日
jonathan
於 2025 年 7 月住了 2 晚
10/10 優異
Delbert
伴侶同遊
2025 年 7 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel had been recently renovated and superbly done. The staff was very attentive everything that you wanted they were there to help you with. I have nothing but great admiration for this hotel. I will stay the next time I come to Seattle here.!
Delbert
於 2025 年 6 月住了 4 晚
10/10 優異
Ashley
伴侶同遊
2025 年 7 月 2 日
讚好:住宿狀況
Beautiful property, lovely staff. Parking is terrible and lots of construction in the area. Would 10 out of 10 recommend even with parking and construction issues.