Before we booked, the listing didn’t specify sheets and towels were not provided. (We were told we should’ve assumed this and due to Covid living in washed sheets). On the way to the rental, Kiana said the water heater broke and a temp replacement was installed, that we could cancel the booking for a full refund. We could not find another place so soon so we stayed.
When we arrived, we couldn’t believe how filthy the place was. Dust everywhere, all on the walls and windows. My young children were sneezing from all the dust. Hair in the shower (plus someone’s used razors left behind in the shower). Very little cleaning supplies available. No paper towels provided. Especially with COVID-19, you would think cleanliness would be a priority.
In addition, the washer was not working. We were not told this prior to check in. Not having a washer with two young kids for several days is a disaster.
When we brought this up to Kiana, she became extremely defensive. I imagine she will follow up with another extremely defensive response that will somehow blame us for expecting a partial refund for a dirty house with very little hot water and no washer and no sheets/towels. She did agree to a partial refund, but did not actually issue it to us and ignored our messages when inquiring about it.