We really liked the finca, the beautiful surroundings, and its potential. Unfortunately, our arrival and breakfast experience were disappointing.
We arrived on Friday around 8:30 p.m. and found the gate closed with no bell, note, or instructions. I called the number provided by Expedia, but the person who answered had nothing to do with the hotel. After several calls to other numbers, someone finally gave us the gate code.
When we reached reception, nobody was there. We waited, contacted someone by WhatsApp, and were told the maintenance person should be around, but we could not find anyone. Eventually, we were simply told which room was ours and that we could let ourselves in.
We completely understand that there may not be staff available for late check-in, but guests should receive clear instructions beforehand. This is especially important for international travelers who may not have phone reception. We were lucky our phones worked; otherwise, we could have ended up sleeping in the car. This is not a good way to start a vacation.
The lady we spoke to the following day was very nice and helpful. Unfortunately, the breakfast was also quite poorly organized and limited, and we felt it could have been presented and managed much better.
This place could be magnificent, but the owner needs to be more involved in the guest experience. Better communication before arrival and better organization of breakfast would make a huge difference.