My review of 1/5 is due to checkout experience which was horrendous. Even after several attempts of asking for privacy to the staff member (Mr. Burata), he continued to ignore my pleas and checked to make sure all items such as towels, hair dryer, plates, utensils, etc were all inside the villa. However this experience was very traumatizing as who wants a man to go through your bed, sheets, and towels which you just used? Invasion of privacy is top of mind. There was no explanation of what this staff member was doing inside my villa until I complained to the manager (Mr. Mustika) who was waiting for us outside in the shuttle. His response was not customer centric. Again this checkout experience ruined our Bali vacation. Shame on you Impiana.