Charlotte Seneca Shopping Center Hotels

"There are no phone in the room to call to front desk for services or questions. For the price, they offer no breakfast (food) at all. This place has high prices and you get nothing. "

"Door hard to open and keys didn’t work. "

"The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better "

"Although the room and property as a whole was good we will never stay at this location again. There weee police and ambulances surrounding a nearby Circle K across the street from the Chilis we chose to go to for dinner. There had been a stabbing and robbery and come to find out from some locals this is a common occurrence in this area. Did not feel safe and won’t stay there n this area again"

"Needed a place after a late arrival at CLT. Bed was very comfortable, room clean, nice lobby and good breakfast choices. Would stay again. "

"Awful hotel and awful customer service at the hotel. Homelessness encampment right outside parking lot. Did not feel to safe."

"Very clean hotel friendly staff and plenty of parking."

"When this was a Clarion, there was coffee in the lobby. Now, no coffee and a non working pod maker in the room"

"Quite off the main road. Clean and professional and courteous staff."