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Reviews of Benikea Jungmun Hotel

3 out of 5
Benikea Jungmun Hotel
166, Cheonjeyeon-ro, Seogwipo, Jeju-do

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 410 reviews" "
Rating 8 - Good. 159 out of 410 reviews" "
Rating 6 - Okay. 27 out of 410 reviews" "
Rating 4 - Poor. 10 out of 410 reviews" "
Rating 2 - Terrible. 3 out of 410 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hye Sung

Travelled with group
Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Min

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
룸 컨디션이 오래되서 그런지 낡았지만 일하시는븐들은 친절하였고 그나마 구비되어있는 물춤들이 괜찮았다
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

CARLOS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to plenty of tourist atractions. It has an additional parking lot, great for my SUV that didnt fit in the basement lot.
Stayed 5 nights in Jul 2022

10/10 Excellent

Hermanto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from 김지현 on 22 Jan 2020
고객님의 소중한 이용후기 감사드립니다. 기분좋은 여행에 저희 베니키아 중문호텔이 도움이 되었기를 기대해 봅니다. 다음 기회에 다시 이용해 주시기를 기대하며 다시한번 감사드립니다.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 김지현 on 22 Jan 2020
고객님의 소중한 이용후기 감사드립니다. 기분좋은 여행에 저희 베니키아 중문호텔이 도움이 되었기를 기대해 봅니다. 다음 기회에 다시 이용해 주시기를 기대하며 다시한번 감사드립니다.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Seemed like our room was a smoking room at one time. It would have been nice to have a tub to soak in after hiking the the volcano. Overall a good hotel. Great, friendly staff, the restaurant has good food and their is parking on site. I would stay here again
Stayed 3 nights in Oct 2019
Response from Benikea Jungmun Hotel on 18 Oct 2019
We are very appreciate about your response. Our staffs do their best to make you customers feel satisfied & comfortable. I hope you good time in the Jeju Island. Thank you for your visiting & precious comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property at great location, we enjoyed our stay there.
Stayed 1 night in May 2019
Response from BENIKEA JUNGMUN HOTEL on 12 Jun 2019
We are very appreciate about your response. Our staffs do their best to make you customers feel satisfied & comfortable. I hope you good time in the Jeju Island. Thank you for your visiting.

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from 베니키아 중문호텔 on 17 Jun 2019
안녕하세요 고객님, 소중한 이용후기 감사드립니다. 주차장으로 다소 불편한 점은 있지만 그 외 더 많은 장점을 가지고 있는 호텔임은 틀림 없는 듯 합니다. 저희 베니키아 중문호텔을 이용해 주셔서 진심으로 감사드리며 다음에도 다시 이용해 주시길 기대합니다. 고맙습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Could use better beds
Good location, walking distance to the waterfall and plenty of shops. Bed wasn't that good, firm and you could feel the springs. AC didn't appear to work in our room, but we didn't request for help.
Stayed 2 nights in Apr 2019
Response from BENIKEA JUNGMUN HOTEL on 13 Jun 2019
We are very appreciate about your response. Our staffs do their best to make you customers feel satisfied & comfortable, but sorry about the bed. I hope you good time in the Jeju Island. Thank you for your visiting & precious comments.

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cold 5 mins walk.
Take bus 181 or 182 from the airport to the hotel. Stop of Post Office Jungmun. It took around 30 mins. Take 5 mins walk with luggage. The room size is comfortable.
Stayed 3 nights in Mar 2019
Response from Benikeajungmun Hotel on 29 Mar 2019
Thank you. Next time, We will try to give you a good return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from BENIKEA JUNGMUN HOTEL on 21 Dec 2018
고객님 소중한 이용후기 감사합니다. 더 좋은 서비스로 보답하겠습니다. 저희 호텔 이용해 주셔서 감사드리며 다시 이용해 주시길 기대하겠습니다.

10/10 Excellent

PREM KUMAR

We had a comfortable stay at Benikea Jungmun Hotel. The location was great, being in proximity to restaurants, supermarket, church, police station, fire station and the parking was 50m adjacent to hotel. The room was spacious, with good amenities, and strong WiFi. The only issue was some rooms smelt greatly of tobacco smoke. Otherwise it was calm, peaceful and leisure stay.
Stayed 2 nights in Nov 2018
Response from BENIKEA JUNGMUN HOTEL on 21 Nov 2018
We are very appreciate about your response. We are so pleased that you've had a good time in our hotel & Jeju. I apologize for tobacco smell. But there are customers who do not follow the non- smoke policy. Our staffs do their best to make you customers feel satisfied and comfortable.Thank you again for your visiting & precious comments.

10/10 Excellent

HB, Kwangju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing special.. except remained hair on the table..
Stayed 1 night in Oct 2018
Response from BENIKEA JUNGMUN HOTEL on 30 Oct 2018
Dear HB We are very appreciate about your response. We are so pleased that you've had a good time in our hotel & Jeju. Our staffs do their best to make you customers feel satisfied & comfortable, but sorry about the hair on the tabel.. We hope to see you again, in a good chance. Thank you again for your visiting & precious comments.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Service.
The quality of service here was outstanding. From the front desk to the breakfast service the staff were so genuinely friendly and super helpful. The room was also really spacious and clean. Fabulous location across from the Jungmun transit bus stop made using the public bus system to explore Jeju on our 3 night stay accessible and easy. Great location for restaurants too. Would definitely stay here again.
Stayed 3 nights in Sep 2018
Response from BENIKEA JUNGMUN HOTEL on 23 Sept 2018
Thank you for your good reviw. We are doing our best to make you feel at home. Please use it again next time. Thank you.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing affordable hotel near ICC
Great ample room close to the ICC. The hotel is located in a good area with shops and restaurants making easy to eat and buy groceries around. Be prepare with google translator to communicate properly with staff and taxi drivers tho
Stayed 4 nights in Aug 2018
Response from BENIKEA JUNGMUN HOTEL on 23 Sept 2018
Thank you for your review. The advantage of our hotel is that it is in a good location. I'm sorry for the inconvenience caused by the language barrier. I'll try to improve it. Have a nice day. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and easy to access good restaurants and transformations.
Stayed 1 night in Aug 2018
Response from BENIKEA JUNGMUN HOTEL on 12 Sept 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Asuka, Kanagawa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed to attend a conference at ICC jeju. About 20 mins walk from the conference center but if you ask the hotel staff there is a shuttle bus available. It was a little difficult to communicate in English but otherwise staff were very kind. There were a lot of local restaurants around the hotel and a convenient store was located just next to the hotel so location was good. Room was very clean, nice hot shower with good pressure. Also, the hair dryer was strong which I really appreciated.
Stayed 4 nights in Jul 2018
Response from 베니키아중문호텔 on 16 Jul 2018
We are very appreciate about your response. staffs do their best to make you customers feel satisfied & comfortable. We hope to see you again, in a good chance. Thank you again for your visiting & precious comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Very convenient location to walk to restaurants and travel sites.
Stayed 3 nights in Jun 2018
Response from 포도리 on 13 Jul 2018
How you doing? The Benikea jungmunHotel Thank you for choosing our hotel while you're in Jeju Island, and it seemed that our hotel was becoming more and more brilliant by your choice. Next time you come to Jeju Island, please use our hotel and we will be more friendly and clean.

10/10 Excellent

PZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Check in was quick, but I was the only one there so I cant speak for a busier day. It was quick, the staff were nice! And the room was amazingly clean. The bed was very comfortable for me! I would stay book here again. Its also close enough in walking distance to museums and putdoor activities.
Stayed 1 night in Apr 2018

8/10 Good

Wai sum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious room
The room was spacious, provided free bottle waters everyday, great location with convenience stores next door. Have a cafe downstairs which provide breakfast (extra charge) and easily to get to-and-from by airport by bus 181/182.
Response from BENIKEA JUNGMUN HOTEL on 4 Apr 2018
Dear Wai sum We are very appreciate about your response. We are so pleased that you've had a good time in our hotel & Jeju. Our staffs do their best to make you customers feel satisfied & comfortable. We hope to see you again, in a good chance. Thank you again for your visiting & precious comments.

8/10 Good

Mei Xuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It was a comfortable stay in its deluxe room. Well-heated during the winter. Good place to recharge. Limited spots for the underground parking. Above-ground parking in less than 200 meters from the hotel. We were not sure the location of the above-ground parking so we parked at an unobstructed corner in the underground parking while asking a staff for directions to the above-ground parking. Close to convenience store for us to stock up our supplies. It is located within less than 10 steps from the hotel entrance.
Stayed 1 night in Dec 2017
Response from BENIKEA JUNGMUN HOTEL on 16 Jan 2018
Dear Mei Xuan We are very appreciate about your response. We are so pleased that you've had a good time in our hotel & Jeju. Our staffs do their best to make you customers feel satisfied & comfortable. We hope to see you again, in a good chance. Thank you again for your visiting & precious comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The bed was a little hard but overall a comfortable stay. Close to waterfall
Stayed 2 nights in Dec 2017
Response from Midori Moon on 12 Dec 2017
Dear the guest We are very appreciate about your response. We are so pleased that you've had a good time in our hotel & Jeju. Our staffs do their best to make you customers feel satisfied & comfortable. We hope to see you again, in a good chance. Thank you again for your visiting & precious comments.

10/10 Excellent

Seokwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean maintenance, nice staffs.
Stayed 2 nights in Jul 2017
Response from Midori Moon on 24 Jul 2017
Dear Customer. Thank you for your comment. We'll keep our good condition. Very happy to hear that. See you soon when you come again. Best regards BENIKEA JUNGMUN HOTEL

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017
Response from Midori Moon on 24 Jul 2017
Dear Customer. Thank you for your rating. We hope that you have was good times here. Best regards BENIKEA JUNGMUN HOTEL

10/10 Excellent

Tom, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new, nice hotel near a bus stop in Jungmun
The hotel staff are hard-working and helpful. The hotel is new and the bathroom is top notch, with rain shower and with multi-functional toilet. The room is spotless clean, comfortable and adequate. The location is not on the beach, but convenient for visitors using taxis or bus for transportation. There are plenty of restaurants and shops in the neighborhood. Sleep quality is good, without noise problems, even though the hotel is on the main street. The breakfast is semi-buffet style and is very good.
Stayed 2 nights in Jun 2017
Response from BENIKEA JUNGMUN Hotel on 18 Jun 2017
Dear Mr. Tom. Thank you for your comment about us. Your comment was accepted by our staff. Keep our pros and will be change better our cons. Thank you and Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yang Zhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel provide 1 of the best services I had in Korea! The staffs are very friendly and they are willing to show u the way to local food and they try very hard to help us. Its really worth to pay a visit. This hotel is also near to the famous Black pork BBQ Chil Dong Ga.

10/10 Excellent

JUDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL
Amazing stay in this hotel... the staff are professional, courteous and very helpful. Location is perfect. Near to the convention center and wonderful place for sightseeing. There are lots of restaurants nearby.. Will surely recommend this hotel. And if in the future we will go back to Jeju, I will stay in this hotel again.

10/10 Excellent

evelyn, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Hotel staffs are extremely helpful and friendly. Room is clean and big. the location is perfect with many restaurants nearby! Will definitely recommend to friends and families who visit jeju!
Response from Reservation manager Ms. Moon on 18 Jan 2017
Than you soooooo much for the precious comments. We are very happy to hear that. Our staffs are always consider how to make our customers feel comfortable & happy. :) Also it's our pleasure to give you a help in your travel. We are looking forward to see you again, in a good time. Thank you again, for your visiting & the precious comments. Best regards.

10/10 Excellent

Veena, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Seogwipo City, Jungmun.
The hotel feels very homely and staff are very friendly and polite. Around the hotel vicinity there are lots of convenience stores as well as great food. Also near to attractions (walking distance), even if we take a taxi, prices are very reasonable. The distance from airport around 40mins but airport bus and taxi.
Response from Reservation Manager Ms. Moon on 18 Jan 2017
Dear customer. Thank you very much for your precious comments. We are so happy to hear that you felt satisfied everything during staying in our hotel. Our staffs are always do their best to make you customers happy in your trip. So if you feel nice in our hotel, it's our great honor. Thank you again, for your visiting in our hotel & giving us these precious comments. We hope to see you soon in a good time. Best regards.

10/10 Excellent

Po-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & enjoyable stay in Jungmun
Clean comfortable stay. Hotel corridors smelt fresh and was lovely to be in. We asked hotel staff for directions everyday as we did not have a car. They were patient, explained to us in detail how to get there and even printed out maps for us if they did not have it- they found answers!! Every time we came back from a long day of site seeing, they would stand (If they were seated) and smile and welcome us back. Service was exceptional and at par to the service we receive at other 5 star hotels. Room were of a good solid standard with little wear tear. Delux Asian style toilet provided with heated seats. No problem recommending this lovely little hotel.
Response from General Manager on 14 Nov 2016
Thank you very much for your precious comments. We are so happy to hear that. We are doing our best for you customers feel nice and comfortable while you stay in our hotel. And it's so nice to know you feel the same. We hope to see you soon in a good time. Thank you again, for your visiting & the precious comments. Best regards.

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I wasn't sure what to expect from Benikea - this was the only one of their properties we stayed in during our 3-week trip to South Korea. I was not disappointed - the room we had was the best of our entire trip. As soon as we arrived from the airport (get the airport limousine bus, really easy and drops you close to the hotel) we were met by the lovely Miss Han, who sat us down and offered us Jeju oranges while she did the paperwork. The room was huge, clean and very comfortable, with a great modern bathroom. The bed was so good that it was difficult to get out of it in the morning! We were given a money off coupon for the coffee shop on the ground floor. All the staff in the hotel were friendly and helpful and had good English language skills. A lovely place, and lovely people! I very much recommend this hotel and I just wish we could have stayed longer. Thank you Benikea Jungmun staff :)
Response from Reservation Mamager Ms. Moon on 12 Nov 2016
Thank you very much for your precious comments. We are so happy to hear that. I definitely deliver your massege to Miss Han ;) We are doing our best for you customers feel nice and comfortable while you stay in our hotel. We hope to see you soon in a good time. Thank you again, for your visiting & the precious comments. Best regards.

10/10 Excellent

Taewon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Hotel staff was very kind and showed warm welcome. Enjoyed stay fully.
Response from General Manager on 11 Nov 2016
Thank you very much for your precious comments. We are so happy to hear that. We are doing our best for you customers feel nice and comfortable while you stay in our hotel. We hope to see you soon in a good time. Thank you again, for your visiting & the precious comments. Best regards.

8/10 Good

Say Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room size is just nice for a family of 4.
Response from General Manager on 26 Oct 2016
Than you very much for your precious comments. We are pleased to hear that. It's our pleasure to make our customers feel comfortable & happy during they stay in our hotel. We hope to see you soon, in a good time. Than you again, for your visiting & the precious comments. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Comfortable hotel in good location
Room is spacious and nicely decorated. Comfortable bed and friendly staff. Hotel Breakfast is good and restaurants nearby hotel.
Response from Miss Moon on 26 Sept 2016
We are very happy to hear that! Thank you very much for your precious comments. We hope to see you soon, in a good time. Thank you!!! Best regards.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good value for what you pay
Overall it was a pleseant experience. Rooms were spacious and bedlinen were comfortable and clean. Other resort hotels are veryexpensive whereas Benikea offers an alternative stay for a business traveller,especially those who com forconferences at ICC for less than half the price..
Response from Miss Moon on 27 Sept 2016
Thank you very much for your precious comments. We are very happy to hear that! Anyway, we need to correct 1 thing- the waterfall is Cheonjaeyeon, not Cheonjiyeon. :) (We have to correct that cuz the Cheonjiyeon waterfall is in Seoguipo-si which is 20 mins distance from our hotel by car) We hope to see you soon, in a good time. Thank you!!! Best regards.

8/10 Good

Eva Yin Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice neighborhood with plenty of food
The hotel is not close to Jungmun Tourist Complex. It takes about 15 minutes to walk there. However, it is better to stay away from the resort area, as there are not many restaurants to choose from. Benikea Hotel is located in a neighborhood where you can find food easily. You feel very safe in the area as well, cuz the Police station is right across the road, and the fire station is next to the hotel building. In addition, the service is excellent. Although the receptionist's English was barely ok, he tried his best to give you direction. Every morning I saw him, he nodded his head and smiled. As soon as I stepped out of the elevator, there was nice smell on the floor. The first night I stayed at the hotel, the toilet was stuck. Water did not get flushed down. They fixed it right away. The cleaning lady made sure your needs being met. Overall, it was a good stay.
Response from General Manager on 12 Sept 2016
Thank you very much for your precious comments. We are very happy to hear that. We always try to you customers feel good in our hotel. And also do our best for you can find the right way to go to the tourist attractions. Cuz we totally understand it's a big challenge to move around strange places by oneself. Thank you again, for your staying and giving us the precious comments. We hope to see you again. Best regards.

8/10 Good

tzu kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worthy to stay
good hotel to visit again
Response from General Manager on 5 Sept 2016
Thank you very much for your precious comments! We are very happy to hear that. We'll do our best for you customers staying in our hotel comfortably. We hope to see you again. Thank you & Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy room. Loved free movie selection on TV.
Response from Midori Moon on 23 Jun 2016
Thank you very much for your precious comment. We are very happy to hear that. Hope to see you soon. Thank you & Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with good value
Comforty hotel with cozy room. Excellent location for business and sightseeing for beautiful Jeju area.
Response from General Manager on 9 Aug 2016
**Thank you very much for your precious comments. We're very happy to hear that! We'll do our best to give our customers a peaceful and comfortable time during staying our hotel. We hope to meet you soon, in a good time. Thank you & Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
Nice hotel; new built in 2015 (Google maps still has wrong location). 20 minutes walking distance to ICC; 15 min to botanical garden and tourist complex; fresh interior, nice staff; Coffee shop (Tom 'n Toms) inside building. Only "problem": hardly any advice or support (map; manual; guide) is available in english. For the price paid (less than half of one of the resort hotels) a real bargain.

6/10 Okay

In

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 만족 재방문의사 있음 직원 친절 샤워실 환풍기, 샤워기헤드 일부 보수 점검 필요
Stayed 3 nights in Jan 2024

6/10 Okay

SANGHYUN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
교통이 편리한 장점. 침대베개에서 냄새도 나고 갈색쿠션에서도 냄새나고 시트도 세탁한것같은데 안한것같은 ... 침대상태 빼고는 보통, 조식포함인데 조식이 아주 심플 함.
Stayed 2 nights in Jan 2024

10/10 Excellent

WOONGHEE

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

YEONGJU

Stayed 3 nights in Nov 2023

10/10 Excellent

Noriyuki

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Nov 2023

8/10 Good

Yoon Yeol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
카운터 직원이 친절하고 중문에서 대중교통편을 이용하기 편해서 차가 없어도 여행하기 편해요
Stayed 3 nights in Nov 2023