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Reviews of Novotel Ambassador Seoul Yongsan - Seoul Dragon City

4.5 out of 5
Novotel Ambassador Seoul Yongsan - Seoul Dragon City
95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JAEYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eva, Guest Experience Manager on 4 Apr 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacob Bang (Duty Manager) on 3 Apr 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Maria, Katy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love it's near big mall, station.
Stayed 1 night in Mar 2024
Response from Jacob Bang (Duty Manager) on 3 Apr 2024
Dear Maria,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon!

8/10 Good

susanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was little small. It was a really busy hotel. Same building but three or four hotels really easy to get confused.
Stayed 1 night in Mar 2024
Response from -Cecile, Guest Experience Manager on 15 Mar 2024
Dear susanna,We apologize for any inconvenience caused by the size of the room and the bustling atmosphere of the hotel. We understand that having multiple hotels in the same building can be confusing, and we will work on improving signage and communication to make the experience smoother for our guests. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. If there are any specific preferences or accommodations you'd like for your next visit, please feel free to let us know.

10/10 Excellent

Yona

Stayed 1 night in Jan 2024
Response from Cecile, Guest Experience Manager on 12 Jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Namwon, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 6 nights in Nov 2023
Response from Cecile, Guest Experience Manager on 12 Jan 2024
Dear Guest,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

2/10 Terrible

sunhaeng

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -Cecile, Guest Experience Manager on 29 Dec 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 Okay

Annamma

Travelled with family
Disliked: Amenities
Too pricey and not adequate service
Stayed 4 nights in Nov 2023
Response from -Cecile, Guest Experience Manager on 28 Nov 2023
Dear Customer,Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer.

10/10 Excellent

Chang Juan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Cecile, Guest Experience Manager on 25 Nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cecile, Guest Experience Manager on 19 Nov 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Mincheol

Stayed 1 night in Sep 2023
Response from -Cecile, Guest Experience Manager on 27 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Sang

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from -Cecile, Guest Experience Manager on 27 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Chin Guan Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment
Stayed 2 nights in Sep 2023
Response from -Cecile, Guest Experience Manager on 14 Sept 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

6/10 Okay

Morgane

Stayed 3 nights in May 2023
Response from -Cecile, Guest Experience Manager on 23 Jun 2023
Dear Customer,Thank you staying at our hotel and taking the time to put a review! If you have the time to write a more detailed feedback, please let us know! We always strive to improve our service to offer the best experience possible to every customer!

10/10 Excellent

Gregory

Stayed 1 night in Apr 2023

10/10 Excellent

Simon

Stayed 1 night in Apr 2023

8/10 Good

Alistare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Donald Cha on 24 Mar 2023
안녕하십니까? 먼저 호텔 이용 내역을 남겨 주셔서 감사합니다. 지적주신 부분은 해당부서와 공유하여 개선 될 수 있도록 최선을 다하도록 하겠습니다.감사합니다.

4/10 Poor

Sungbae

Stayed 1 night in Jan 2023
Response from Donald Cha on 24 Mar 2023
안녕하십니까? 호텔 이용 내역을 알려 주셔서 감사드립니다. 지적주신 부분은 해당 부서와 공유하여 개선 될 수 있도록 최선을 다하도록 하겠습니다. 감사합니다.

2/10 Terrible

BOMI

Stayed 1 night in Jan 2023
Response from Donald Cha on 24 Mar 2023
안녕하십니까? 호텔 이용 내역을 알려 주셔서 감사드립니다. 지적주신 부분은 해당 부서와 공유하여 개선 될 수 있도록 최선을 다하도록 하겠습니다. 감사합니다.

8/10 Good

Sangoh

Stayed 1 night in Dec 2022

8/10 Good

Steven David

Stayed 4 nights in Nov 2022

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and Room is very nice and clean. Not much to do in the area after 8pm. Arcade still under construction and the 24 hour convenience store is on other side of the hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

Il Kyung

Business traveller
Liked: Cleanliness, staff & service
Clean snd nice
Stayed 1 night in Nov 2022

10/10 Excellent

Tahmidur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador
Excellent service and hospitality,.
Stayed 4 nights in Oct 2022

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It being right near public transportation was great. Priced very reasonably. Daily room service - unusual in the US now so a nice touch
Stayed 2 nights in Oct 2022

10/10 Excellent

Il Kyung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it’s ok
Stayed 1 night in Oct 2022

8/10 Good

Alice

Stayed 6 nights in Sep 2022

10/10 Excellent

Il Kyung

Business traveller
Liked: Cleanliness, staff & service
Over all Clean and comfortable
Stayed 1 night in Sep 2022

8/10 Good

Hyeju

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except I thought the restaurant prices on floor two was too exensive to use. I liked that there was a convenience store in the hotel open 24 hours. Love how close Yongsan Station is.
Stayed 6 nights in Jun 2022

10/10 Excellent

sang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022

6/10 Okay

Joonsung

Stayed 1 night in May 2022

8/10 Good

David

Stayed 4 nights in Apr 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
Fantastic hotel, with some great amenities. It's clean and the hotel staff are about as friendly as they can be. It's a little unclear which floors are off limits to regular guests. Whether or not that was the intention is anyone's guess. I wish I knew the pool was open I would have brought swimwear!
Stayed 1 night in Mar 2022

10/10 Excellent

Ana

Stayed 1 night in Feb 2022

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

6/10 Okay

Ja young

Stayed 1 night in Feb 2022

10/10 Excellent

SINYOUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
체크인 웨이팅 너무 길어요
Stayed 1 night in Jan 2022

2/10 Terrible

Tarik

Disliked: Staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suite
I booked a suite for my birthday weekend and it was amazing. The room was pretty big and very clean. It came with access to the executive lounge and free breakfast. Overall, the room was amazing, I will definitely be booking this room again!
Stayed 1 night in Dec 2021

2/10 Terrible

Denny

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has it been cleaned?
Stayed here overnight prior to my flight back to London. The towels werent clean which I asked for replacement. The previous guest may just have accidently folded it back. What was worse was finding stains on the duvet the next morning as I was checking out. As you can imagine my flight wasn't a pleasant experience knowing that this room may not have been cleaned...
Stayed 1 night in Nov 2021

8/10 Good

Jin

Stayed 1 night in Nov 2021

10/10 Excellent

Alexis Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Hair on pillow, small bathroom, humming noise at night. Doesn’t worth the price even if you put these aside.
Stayed 2 nights in Jul 2021

10/10 Excellent

SunJung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff is kind. Thanks to them I took a rest fully. This hotel deserves five stars. I will stay here when I come back to korea:)
Stayed 2 nights in Jul 2021

8/10 Good

Gyoung Ah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Olivia Moon Asst. Front Office Manager Novotel A on 23 Jul 2021
Gyoung Ah 님께, 안녕하십니까 노보텔 앰배서더 서울 용산에 투숙해주시고 소중한 시간내어 이용평가해주셔서 감사드립니다. 향후 보다 나은 서비스로 만나뵙기를 바라겠습니다. 감사드립니다. Olivia Moon Asst. Front Office Manager Novotel Ambassador Seoul Yongsan

10/10 Excellent

Hyunjoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Olivia Moon /Asst. Front Office Manager on 12 Jun 2021
Hyunjoo 님께, 안녕하십니까 노보텔 앰배서더 서울 용산에 투숙해주시고 소중한 시간내어 이용 평가해주셔서 대단히 감사드리니다. 향후 보다 개선된 서비스로 다시 만나뵙기를 바라겠습니다. 고맙습니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
This is my 5th time staying at this hotel and it is always equally great. Staff is very kind and welcoming. The lounge and restaurant have a great atmosphere. Overall, another great stay!
Stayed 1 night in May 2021
Response from Olivia Moon /Asst. Front Office Manager on 12 Jun 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.