One of the greatest hotels I’ve ever stayed at. Everything was perfect. Hotel design, cleanliness, location, staff, dining and entertainment options. The hotel is honestly mind boggling how good it is. 11/10 I would recommend staying here. Staff were absolutely exceptional- very attentive and always ready to assist. Great location as well, right next to Lotte World Tower and mall as well as facing a beautiful lake and walking area. I cannot say enough good things about this hotel it was simply amazing and I hope to be back one day!