Lobby lounge

Reviews of Sofitel Ambassador Seoul Hotel & Serviced Residences

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 322 out of 440 reviews" "
Rating 8 - Good. 63 out of 440 reviews" "
Rating 6 - Okay. 26 out of 440 reviews" "
Rating 4 - Poor. 14 out of 440 reviews" "
Rating 2 - Terrible. 15 out of 440 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms were super clean!
Stayed 3 nights in Apr 2024
Response from Sofitel Ambassador Seoul on 22 Apr 2024
Thank you for taking the time to share your recent experience in Sofitel Ambassador Seoul. We are expecting to welcome you back to our hotel next time you will travel to Korea.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel experience I’ve ever had! The people were so friendly and polite and there were employees everywhere. I didn’t have to do or think at all. They had everything ready! They greeted me my name. Use the limo service and feel like royalty. Rooms were clean and quiet. Light and cooling were perfect. Bed comfortable. I have nothing negative to say. I would live there if I could!!
Stayed 3 nights in Apr 2024
Response from Sofitel Ambassador Seoul on 16 Apr 2024
Thank you for taking the time to share your stay experience.It is truly a delight to read your good comments. We are honored to share your wonderful review to the entire team. We believe that your comments will give our team a higher motivation in providing excellent service to our guests at all times.We look forward to welcoming you back soon.

10/10 Excellent

Jimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel stay...ever! My family and I loved it at the Sofitel Ambassador Seoul. They have a great breakfast buffet, and the service was impeccable. The only small suggestion I would have is to direct guests to the other elevators that go to the lobby; there was often a wait for the 2 elevators to the lobby from the concierge area. Luckily, we found the other bank of elevators on the first night. The hotel is right next to the Lotte mall which was convenient as we packed lightly and bought a couple of outfits while in Seoul. And Sokchon Lake across the street was a beautiful sight, especially during our stay when the cherry blossoms bloomed. All in all, a great hotel which we would be happy to stay at again.
Stayed 4 nights in Mar 2024
Response from Sofitel Ambassador Seoul on 8 Apr 2024
Thank you very much for staying at our hotel.We appreciate your lovely words and your comments about your experience. It is wonderful to hear that you had an enjoyable stay with us. We are so happy to see we were able to surpass your expectations. Also your feedback regarding of the elevator will certainly be shared with related department. It would be our pleasure to welcome you back for another stay when your travels bring you back to Korea.

10/10 Excellent

WONHEE

Stayed 2 nights in Mar 2024
Response from 소피텔 앰배서더 서울 on 22 Apr 2024
고객님 피드백 남겨주셔서 감사합니다. 다시 만나뵙게 되기를 바라겠습니다.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptional!
Stayed 11 nights in Mar 2024
Response from Sofitel Ambassador Seoul on 21 Mar 2024
Thank you for taking the time to share your stay experience.It is truly a delight to read your good comments. We believe that your comments will give our team a higher motivation in providing excellent service to our guests at all times.We look forward to welcoming you back soon.

8/10 Good

Arash, Plano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except this is the 1st hotel that I have seen that is 5 star and it does not have rooms with two double beds. We had a single bed and a queen. This is crazy!
Stayed 6 nights in Mar 2024
Response from Sofitel Ambassador Seoul on 19 Mar 2024
Thank you for providing your valuable feedback about our hotel. We strive to accommodate the diverse bed preferences of our guests and continually work towards providing better service. However, it's possible that certain room types in our hotel may not include double beds. This is due to the varying demands for bed configurations, making it challenging to offer all bed types in every room. We appreciate your understanding and will use your feedback to enhance our services further. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

JINSHIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 소피텔 앰배서더 서울 on 31 Jan 2024
고객님 피드백 감사합니다. 다시 모실 수 있기를 바라겠습니다.

10/10 Excellent

dongsun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design, great view from room, staff was all good
Stayed 1 night in Jan 2024
Response from Sofitel Ambassador Seoul on 29 Jan 2024
We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul. It is truly a delight to receive your excellent score. We look forward to welcoming you back soon.

8/10 Good

Hyung B

Stayed 1 night in Jan 2024
Response from Sofitel Ambassador Seoul on 19 Jan 2024
Thank you for your feedback. Looking forward to welcoming you back.

10/10 Excellent

hana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sofitel Ambassador Seoul on 15 Jan 2024
Thank you for your feedback. Looking forward to welcoming you back.

10/10 Excellent

seung yeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everthing is good
Stayed 1 night in Dec 2023
Response from Sofitel Ambassador Seoul on 11 Jan 2024
Thank you for choosing Sofitel Ambassador Seoul. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one.

8/10 Good

yumin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 소피텔 앰배서더 서울 on 4 Jan 2024
저희 호텔 방문해 주시고 피드백 남겨주셔서 감사합니다. 다시 만나뵙기를 바라겠습니다.

10/10 Excellent

Byungwook

Stayed 1 night in Dec 2023
Response from 소피텔 앰배서더 서울 on 4 Jan 2024
저희 호텔 방문해 주시고 피드백 남겨주셔서 감사합니다. 다시 만나뵙기를 바라겠습니다.

10/10 Excellent

Hyungsuk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, spacious, and beautiful. Although my wife and I spent only one night here, there are enough activities within and around the hotel to spend an entire week's worth of vacation. Service was top notch.
Stayed 1 night in Dec 2023
Response from Sofitel Ambassador Seoul on 14 Dec 2023
We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

10/10 Excellent

Meeseon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best one bedroom suite in Seoul!
Stayed 1 night in Nov 2023
Response from Sofitel Ambassador Seoul on 7 Dec 2023
Thank you for taking the time to share your stay experience. It is truly a delight to read your good comments. We are expecting to welcome you back to our hotel next time you will travel to Korea.

10/10 Excellent

Alexander, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delight to be a first-time guest at this 5-Star Property in Jam-sil with a very Paris flair. Although it is large asset with significant Meeting/Convention Space, the hotel design and amazing staff created the warm and comfortable experience as I would expect in a much-smaller, Boutique Hotel. The entire experience was first-rate with special mention to the Fitness Centre that rivals Equinox without the crowds a Club Level that is worth the extra $$$. The management and staff were simply outstanding and catered to every request. The sheer number of staff and service levels were so high that I am concerned about their profitability. If you appreciate Industrial Design and/or the Monocle Design Awards, this property is a must-see. This is my new "go-to" hotel for both Business and Leisure travel.
Stayed 8 nights in Nov 2023
Response from Sofitel Ambassador Seoul on 7 Dec 2023
Thank you for taking the time to share your recent experience in Sofitel Ambassador Seoul.It is truly a delight to read your good comments. We are honored to share your wonderful review to the entire team. We believe that your comments will give our team a higher motivation in providing excellent service to our guests at all times. It would be our pleasure to welcome you back for another incredible stay when your travels bring you back to Sofitel Ambassador Seoul.

10/10 Excellent

Jihye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed staying at Sofitel Seoul
Great location and all staff was super friendly.
Stayed 1 night in Nov 2023
Response from Sofitel Ambassador Seoul on 7 Dec 2023
We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

6/10 Okay

Kyungmi

Liked: Staff & service
Disliked: Property conditions & facilities
Pretty okay but littlebit expensive
Unflushed toilet, not availble to control shower temperature. Except these two, generally okay.. but littlebit expensive even considering good parts of this hotel.
Stayed 1 night in Nov 2023
Response from Sofitel Ambassador Seoul on 7 Dec 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul. However, we apologize for the inconvenience caused during your stay. Your feedback will certainly be shared with the team. We will continue to devote our efforts to improve based on your opinions so that we can offer you a better stay. We look forward to your next visit to Korea, and thank you for your valuable opinions.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at the Sofitel, it is the best hotel in Seoul
Stayed 2 nights in Oct 2023
Response from Sofitel Ambassador Seoul on 7 Nov 2023
Thank you for your generous post and we are glad that you enjoyed your stay at Sofitel Ambassador Seoul. We also appreciate your kind comments and these warm words will certainly encourage all the team members to provide even better hospitality. We hope you will come back and stay again soon.

10/10 Excellent

Rabab

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the greatest hotels I’ve ever stayed at. Everything was perfect. Hotel design, cleanliness, location, staff, dining and entertainment options. The hotel is honestly mind boggling how good it is. 11/10 I would recommend staying here. Staff were absolutely exceptional- very attentive and always ready to assist. Great location as well, right next to Lotte World Tower and mall as well as facing a beautiful lake and walking area. I cannot say enough good things about this hotel it was simply amazing and I hope to be back one day!
Stayed 3 nights in Oct 2023
Response from Sofitel Ambassador Seoul on 7 Nov 2023
Thank you so much for taking the time to leave us a review. We appreciate your lovely words and your comments about your experience. We are glad to hear that you enjoyed your room and the service provided by our staff. We are so happy to see we were able to surpass your expectations.It would be our pleasure to welcome you back for another stay when your travels bring you back to Korea.

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing my staff!
Stayed 8 nights in Oct 2023
Response from Sofitel Ambassador Seoul on 30 Oct 2023
Thank you for choosing Sofitel Ambassador Seoul. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay here, room was beautiful and staff were super helpful and friendly. Definitely recommend this place! Location was great, right next to Lotte Mart and Jamsil station.
Stayed 4 nights in Oct 2023
Response from Sofitel Ambassador Seoul on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul. We are glad to hear that you enjoyed your room, location and the service provided by our team. We are so happy to see we were able to surpass your expectations.It would be our pleasure to welcome you back for another stay when your travels bring you back to Korea.

10/10 Excellent

Susy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying here and I will definitely be back one day. The staff were all so friendly, kind, and helpful. The room was amazing and clean and it was so handy to have my own little kitchen that was very well equipped as well with a washer/dryer. Thank you for a wonderful stay!
Stayed 5 nights in Oct 2023
Response from Sofitel Ambassador Seoul on 10 Oct 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

10/10 Excellent

Dongjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from 소피텔 앰배서더 서울 on 4 Oct 2023
고객님 피드백 남겨주셔서 감사합니다. 다음에 다시 모실 수 있기를 바라겠습니다.

10/10 Excellent

Idriss

Stayed 7 nights in Sep 2023
Response from Sofitel Ambassador Seoul on 23 Oct 2023
Thank you for your feedback. Looking forward to welcoming you back.

8/10 Good

Gabriele

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Room was nice - we did have a bit of a storage issue. No where to place suit cases, closet entrance was blocked by a chair that was always being moved. Overall hotel was great, staff very accomidating and service was impecible. It took a little to translate the washign machine instructions - an english translation woudl ahve been nice.
Stayed 4 nights in Sep 2023
Response from Sofitel Ambassador Seoul on 10 Oct 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul. Your feedback regarding of the translation and the storage will certainly be shared with related department. We will continue to devote our efforts to improve based on your opinions so that we can offer you a better stay.We look forward to your next visit to Korea, and thank you for your valuable opinions.

10/10 Excellent

Robert

Stayed 5 nights in Sep 2023
Response from Sofitel Ambassador Seoul on 17 Oct 2023
Thank you for your feedback. Looking forward to welcoming you back.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Sep 2023
Response from Sofitel Ambassador Seoul on 27 Sept 2023
Thank you for your feedback. Looking forward to welcoming you back.

2/10 Terrible

JungA

Stayed 1 night in Sep 2023
Response from 소피텔 앰배서더 서울 on 10 Oct 2023
고객님 저희 호텔 방문해 주시고 피드백 남겨주셔서 감사드립니다. 귀한 걸음으로 찾아주신 저희 호텔에서 고객님의 기대에 부응하지 못한 서비스로 아쉬움을 남겨드려 대단히 죄송합니다. 다시 모실 수 있는 기회를 주시길 바라겠습니다. 감사합니다.

10/10 Excellent

Bokyung

Stayed 1 night in Sep 2023
Response from Sofitel Ambassador Seoul on 27 Sept 2023
Thank you for your feedback. Looking forward to welcoming you back.

10/10 Excellent

Ivan

Stayed 4 nights in Aug 2023
Response from Sofitel Ambassador Seoul on 27 Sept 2023
Thank you for your feedback. Looking forward to welcoming you back.

10/10 Excellent

Yoonjoo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall service and facilities at Sofitel were outstanding. We had an amazing time! We’ll definitely come back for our next trip in Seoul!
Stayed 1 night in Aug 2023
Response from Sofitel Ambassador Seoul on 21 Aug 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

10/10 Excellent

Jenette

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!! Thank you!
Stayed 6 nights in Aug 2023
Response from Sofitel Ambassador Seoul on 14 Aug 2023
Thank you for choosing Sofitel Ambassador Seoul. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 1 night in Jul 2023
Response from Sofitel Ambassador Seoul on 25 Jul 2023
Thank you for choosing Sofitel Ambassador Seoul. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Yoon Sung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were super friendly and helpful. Food was great too.
Stayed 1 night in Jul 2023
Response from Sofitel Ambassador Seoul on 25 Jul 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

10/10 Excellent

Yong Joon, Coquitlam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I usually spend over 40 days per year in various hotels and Sofitel in Korea has been one of the best hotel I have across in a while and even better than Fairmont Gold Room. Services from the staff is at highest standards.
Stayed 2 nights in Jul 2023
Response from Sofitel Ambassador Seoul on 25 Jul 2023
Thank you for staying with us at Sofitel Ambassador Seoul Hotels & Serviced Residences. We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback. We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

jae, la mirada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place to stay this hotel
Stayed 3 nights in May 2023
Response from Sofitel Ambassador Seoul on 31 May 2023
Thank you for choosing Sofitel Ambassador Seoul. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay - lovely staff and great service. Rooms were also very large and good!
Stayed 5 nights in May 2023
Response from Sofitel Ambassador Seoul on 31 May 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul. It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in May 2023
Response from Sofitel Ambassador Seoul on 31 May 2023
Thank you for your feedback. Looking forward to welcoming you back.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sofitel Ambassador Seoul on 4 May 2023
고객님,저희 호텔을 찾아주셔서 정말 감사합니다.고객님의 투숙이 만족스러우셨다니 정말 기쁩니다.다음번에도 더 좋은 서비스로 만나뵙겠습니다.감사합니다.소피텔 앰배서더 서울 올림

10/10 Excellent

Santiago

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great location
Stayed 3 nights in Apr 2023
Response from Sofitel Ambassador Seoul on 18 Apr 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the best Sofitel Ambassador Seoul
By far the best hotel I have ever stayed in. Must book the stay in Seoul. P.S the mineral bottle can be of a better quality.
Stayed 2 nights in Mar 2023
Response from Sofitel Ambassador Seoul on 5 Apr 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences

10/10 Excellent

Mildred Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very bery helpful. Really enjoy my stay there
Stayed 3 nights in Mar 2023
Response from Sofitel Ambassador Seoul on 5 Apr 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences

8/10 Good

Carmen

Travelled with group
Liked: Staff & service
Staff easily and quickly switched our room once we arrived and found it uncleaned.
Stayed 2 nights in Mar 2023
Response from Sofitel Ambassador Seoul on 14 Mar 2023
We very much appreciate your comments regarding your stay at the Sofitel Ambassador Seoul. Your feedback will certainly be shared with related department. Looking forward to welcoming you back. Sofitel Ambassador Seoul Hotel & Serviced Residences

2/10 Terrible

Mike

Stayed 2 nights in Feb 2023
Response from Sofitel Ambassador Seoul on 14 Apr 2023
Thank you for choosing Sofitel Ambassador Seoul. We would like to welcoming you in the future and hope your next visit will be as pleasant as the previous one.Sofitel Ambassador Seoul Hotel & Serviced Residences

10/10 Excellent

moon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Jan 2023
Response from Sofitel Ambassador Seoul on 26 Jan 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences

10/10 Excellent

Hyun

Stayed 2 nights in Dec 2022
Response from Sofitel Ambassador Seoul on 20 Jan 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences

8/10 Good

Tatyana

Stayed 1 night in Jan 2023
Response from Sofitel Ambassador Seoul on 10 Jan 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences

10/10 Excellent

Boris

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Awesome
Response from Sofitel Ambassador Seoul on 10 Jan 2023
Thank you for taking the time to tell us about your experience at Sofitel Ambassador Seoul.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back.Sofitel Ambassador Seoul Hotel & Serviced Residences