8/10 Good
Jennifer H.
8 Oct 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
It was a good stay.
The property is nice because it is brand new built. The problem is that because it is brand new there were things that needed to be completed and worked out before the place was rented and that fell on us.
The pool was not ready for us at all. It was dirty and the the resort said that is normal for the sediments to be in the bottom because it is new built. It was a lot of dirt in the bottom that in my opinion could have been vacuumed out. It was way to cold to swim in for 6 out of the 7 days we were there. We were told it would be at 85 degrees and that didn’t happen. We also couldn't even move in the pool due to an alarm system that kept going off every time there was the tiniest wave. We called the office and they sent maintenance out 2 times and they couldn't do anything to correct the issue. The 2nd maintenance guy asked us if the pool had looked that way from the beginning and told us it shouldn't be that cold. They said they were going to send the pool people out to get it corrected. We never saw or felt much of a difference. My 4 year old daughter was so scared of the alarm it was extremely loud and so sad that she couldn't use the pool.
The tvs around the house had to be set up because it was like they were all connected to wifi and nothing had been programed to work. At 10 pm when we went down to watch a movie in the theater room and it took us an hour to just figure out how to set up the tv.
The landscaping outside needs work of course I'm sure that is d
Jennifer H.
Stayed 7 nights in Oct 2024