2/10 糟糕
Taylor F.
2025 年 7 月 6 日
不满意：清洁度
Worst place ever
Dangerous, nasty, not taken care of, host does not reply in timely manner. This was the worst place we have ever booked. We didn’t even stay, we couldn’t stay as it was unsafe for everyone as the deck was coming apart, Rat feces in the kitchen, water leaking from the ceiling of the main floor bed room, nothing appeared to have been really cleaned, shower didn’t have enough pressure to use, the a/c was dripping so much water it was in the floor in the basement. I messaged the host on the app as we did not have his phone number, 4 hours later still no reply. So I contacted VRBO help center and they tried to contact him with no luck. VRBO did give me his number so I could keep trying to get in touch with him. Once we made contact (10:30 pm) he first acted like it was no big deal and he would refund the cleaning fee and get maintenance out the next morning to fix what they could. Then he had his maintenance guy call me so I could tell him what was wrong. The Maintance guy told me he was the on call person and he was on vacation so it would be hard to get some one out there that night. The he also made the comment that they could only tell the host about the issues and if the host doesn’t want to pay for them then they don’t get fixed (implying this is a know issue for this host). After that the host called me back and after speaking for a bit he agreed to refund me my money back with the exception of one nights rent. And I still only have about half my money back.
Taylor F.
2025 年 7 月入住 1 晚