4/10 Poor
Debi P., Madison
2 Nov 2020
Liked: Check-in, location
Disliked: Cleanliness, communication
Not For Those With High Cleanliness Standards
The pictures online gave us high hopes for this place. It looked clean. Well put together and maintained. It had a late check in of 5 p.m. A early check out of 9 a.m. With the purpose of giving their staff enough time to throughly clean due to covid and EXTRA precautions. We decided it was worth it. Based off the fact that I do have high cleanliness factors. Check in was a breeze, as they provided gate code and lock code to enter cabin in a email. Cabins are spaced well apart. However, entering the cabin, there was a strong musty smell. Especially downstairs in the room designed to be the master. So much we decided to stay upstairs in the smaller room. There were dirty dish rags left in the livingroom area chair. Furniture was broken. Dirty. The kitchen didn't look as well put together as it did in photos. Areas with unfinished painting. Cob webs everywhere. I'm not talking about the ones in areas hard to reach. These were in places that would be in your face and in areas that should be cleaned on the regular. You can't miss them. Windows were gross. The most frustration was probably with the air conditioner upstairs. It was warm on arrival. When we turned the air on, not only did it seem it wasn't putting out air, it was filthy. There was mold in the vent area. The filter was so dirty it couldn't pull in air. Spent the first hour cleaning and straightening. We were definitely upset with the cleanliness of the cabin. Its disappointing, because it has so much potential to be a 4.5 - 5 star cabin. Unfortunately they dropped the ball here.
Debi P.
Stayed 4 nights in Oct 2020