2/10 糟糕
Wayne S.
2025 年 10 月 23 日
We arrived at our rental and used the keypad to enter. Shortly afterwards we attempted to leave but we were locked in. We made several attempts to unlock the door but were unsuccessful. The interior handle rotated but the deadbolt did not move. We contacted management via cellphone, and they made several attempts to remotely unlock the door but were unsuccessful as well. Management stated they would have the cleaning lady come out within 30 minutes to help. We could not open any windows or use the back entrance that led to a deck because it did not have a gate or stairs to use. The deck had a 12 foot plus drop. My friends also attempted to open the door via keypad but were unsuccessful as well. After waiting almost 2 hours for the cleaning lady, my friend threw a screwdriver so we could remove the lock. We chose not to stay at the location because it was unsafe being that the house had no emergency exit. The following week the owner had the audacity to file a claim and charge us 415.00 for a broken lock and a service call for his maintenance man who came out about 3 hours later. We have video of the lock not working and did everything on our end. We should have contacted the fire department.
Wayne S.
2025 年 10 月入住 1 晚