「Never stayed at an Andaz property before but this will change.
The design is gorgeous, I felt like I was in a beach house the whole time at the property. The room was well made and maintained. Book the panoramic suite, it’s worth it. The mini buffet in the lobby doesn’t hurt either.
Dining was great, although breakfast can be a little cramped.
Staff is wonderful and obviously well trained.
Though still below the personalised service expected from the ultra luxury chains, Andaz Shenzhen is...
「Great location near the bay and the malls, and the housekeeping and front desk teams were genuinely warm and helpful. The hotel itself is dated and would benefit from a refresh, and breakfast service was a letdown. No one to clean the buffet area and food replenishment was slow. Good people up front, weak hardware and weak dining service.」