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Reviews of Hilton Shijiazhuang

4.5 out of 5
Hilton Shijiazhuang
5 Dong Da Jie, Chang'an District, Shijiazhuang, Hebei

Reviews

9.2

Wonderful

Rating 10 - Excellent. 75 out of 114 reviews" "
Rating 8 - Good. 30 out of 114 reviews" "
Rating 6 - Okay. 5 out of 114 reviews" "
Rating 4 - Poor. 3 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ping

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in this hotel. It’s very close to public transportation, close to many food places and shopping malls.
Stayed 6 nights in Dec 2023
Response from General Manager Olivia Guan on 18 Feb 2024
Dear Guests, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. Staying at our hotel, you can easily reach many business and leisure destinations, such as Hebei Provincial Museum and Library, Xiantianxia shopping Mall, etc. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel. We are really looking forward to seeing you again! Thank you and best regards!

8/10 Good

Razmik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager Olivia Guan on 4 Dec 2023
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

10/10 Excellent

HENGKY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All excellent except one the room little bit hot for set up with 25.5 C degrees. I can’t changes the temperature
Stayed 1 night in Nov 2023
Response from General Manager Olivia Guan on 30 Nov 2023
Dear guests, thank you for your choosing to stay at Hilton Shijiazhuang, and thank you for sharing your experience with us. We will make positive improvement depend on your feedback. We are looking forward to get an opportunity to improve our service. Thank you and best regards!

10/10 Excellent

Fuhe

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay in this hotel again. Thank you for the excellent service.
Stayed 1 night in Sep 2023
Response from General Manager Olivia Guan on 21 Sept 2023
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Happy to stay here again
I'd be happy to stay here again for the comfortable bed and room, affordable price, and swimming/fitness center. The room was quite nice; I slept well; the bathroom and Evelyn and Crabtree toiletries were great. It wasn't as easy to work, though, as the internet was spotty. Sometimes I had to reconnect repeatedly, and my screen froze a few times and caused one online meeting to be postponed. The speed and reliability of the internet should be improved. Service was overall good in the end, but it can take effort or time to find someone who can speak English. Some staff were really great, and all were friendly. The few meals I had at the hotel were all right. I had a good massage at the spa, but it was rather pricey for the city. The hotel location is right across the street from the excellent Hebei Museum, and it's easy to get a taxi or Didi to visit great local sights like Longxing Temple and the Zhengding city wall area. There are air purifiers throughout the hotel to help with the pollution. This Hilton is a good choice for the SJZ.
Stayed 4 nights in Mar 2023
Response from Hilton Shijiazhuang General Manager, Olivia Guan on 11 May 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. We are very delighted that you generally enjoyed our overall image, especially for our service and clean room. It is a apology that your inconvenient of internet experience, we will continuously improve our internet service. And we will continue to strive in delivering quality services, and hope to welcome you back soon in the future!

10/10 Excellent

Kanit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2019
Response from Olivia Guan, General Manager on 30 Oct 2019
Dear valued guest, thank you for choosing Hilton Shijiazhuang and rate us a 10 points! We look forward to welcome you back again in the near future. Best regards,

2/10 Terrible

Renaldo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very upset with Hilton
This was a very bad stay, ended up there for 2 nights. The first morning for breakfast the lady sent me back to my room very rudely from the breakfast area and told me I must change my shoes, the sign that they have is not clear and she embarrassed me infront of other guests , staff were laughing at me and made me feel very uncomfortable, I was very upset. When I brought it to management they did nothing about it.
Stayed 1 night in Oct 2019
Response from Olivia Guan, General Manager on 30 Oct 2019
Dear Renaldo, thank you for choosing Hilton Shijiazhuang and take your time to provide us with your feedbacks. Slippers are not allowed in the breakfast area because the floor is very slippery and wearing slippers will increase the chance of falling. Please accept my most sincere apologies for the inconvenience it might brought to you. We will also conduct more trainings with our team members to make sure they explain the reason more clearly in the future. Thank you so much for you understanding. My team and I look forward to welcome you back again in the future.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good on all points. For USD, it was a great value -- spacious and generously appointed rooms, refreshed bottled waters daily, excellent amenities in bathroom so if you forgot anything, it was already there. Good food in restaurant -- especially if you're not Chinese and unsure of what to do/try. Staff was prompt on all inquiries, and helpful. Would stay again for sure.
Stayed 5 nights in Sep 2019
Response from General Manager, Olivia Guan on 30 Oct 2019
Dear Guest, Thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking time to give such detailed feedback to us. I'm so glad to know that you've enjoyed a nice experience in our hotel, which is great motivation for us to make progress continuously. Hilton SJZ is located in the business center and is the landmark building of the whole province, beside which are Hebei Museum and Future Mall shopping center, and Yutong Stadium is also just within 5 minutes’ walk. It will take 20 minutes to get to Shijiazhuang Station and 45 minutes to the airport by car. So Hilton Shijiazhuang is absolutely the first choice for all leisure and business travelers. My team and I are looking forward to welcoming you back soon. Best regards,

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from General Manager, Olivia Guan on 30 Oct 2019
Dear valued guest, thank you for choosing Hilton Shijiazhuang and rated a 10 points for your stay. We look forward to welcome you back again in the future.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. tallest hotel in the city. Location is great
Stayed 3 nights in Jul 2019
Response from Olivia Guan on 22 Jul 2019
Dear Guest, Thank you so much for choosing to stay with us at Hilton Shijiazhuang and taking time to give feedback. I noticed that you are not satisfied with hotel location as you just gave 5 point, so I'd like to take this chance to have s simple introduction about our hotel location. Hilton is located in the business center of Shijiazhuang and is the landmark building of the whole province, beside which are Hebei Museum and Future Mall shopping center, and Yutong Stadium is also just within 5 minutes’ walk. It will take 20 minutes to get to Shijiazhuang Station and 45 minutes to the airport by car. So Hilton Shijiazhuang is absolutely the first choice for all leisure and business travelers. My team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager Olivia Guan

10/10 Excellent

Lloyd, Auckland, New Zealand

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with great amenities and staff, with excellent restaurant.Maybe they could have a directory at ground level because reception is level 31
Stayed 1 night in Jun 2019
Response from Olivia on 14 Jun 2019
Dear Guest, Thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking time to give such detailed feedback to us. I'm so glad to know that you've enjoyed a nice experience in our hotel, which is great motivation for us to make progress continuously. Hilton SJZ is located in the business center and is the landmark building of the whole province, beside which are Hebei Museum and Future Mall shopping center, and Yutong Stadium is also just within 5 minutes’ walk. It will take 20 minutes to get to Shijiazhuang Station and 45 minutes to the airport by car. So Hilton Shijiazhuang is absolutely the first choice for all leisure and business travelers. My team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager, Olivia Guan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very helpful staff. The WIFi was not great on floor 34 but a member of staff brought an internet router to the room and it worked well
Stayed 4 nights in May 2019
Response from Olivia on 14 Jun 2019
Dear valued guest, thank you for choosing Hilton Shijiazhuang and take your time to rate us! We will let our IT and ENG team know your feedbacks regarding the internet connection and make sure you have a better experience on your next stay. We look forward welcoming you back soon! Best regards, General Manager Olivia Guan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Olivia on 2 Apr 2019
Dear valued guest, Thank you for choosing Hilton Shijiazhuang and we hope you had an enjoyable stay with us. We look forward to welcome you back in the near future. Best regards, Olivia Guan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best one in Shijiazhuang
Nice
Stayed 1 night in Feb 2019
Response from Olivia Guan on 12 Feb 2019
Dear guest, Thank you for choosing Hilton Shijiazhuang and we are glad to hear that you had an enjoyable stay with us. We look forward welcoming you back in the near future. Best regards, Olivia Guan General Manager

8/10 Good

Joan

Overall experience was good. Check in could be better. Staff is alert when I left my electronic toothbrush in the room and promptly alert me upon checking out.
Stayed 1 night in Nov 2018
Response from Olivia on 27 Dec 2018
Dear guest, thank you for choosing Hilton Shijiazhuang and we are glad to hear that you had a good experience with us. We encourage you to join Hilton Honors program to enjoy more exclusive benefits including digital check-in on mobile phone. It will allow the guest to pick out their room according to their personal preference and customize amenities prior check-in. We look forward to welcoming you back again in the future. Thank you and best regards, General Manager, Olivia Guan

10/10 Excellent

DannySharma, Hamilton, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just opposite Hubei Museum and between the hustle bustle of the city. Plenty of options for food and travel. Nice cozy bed and all amenities one needs for a wonderful night.
Stayed 1 night in Oct 2018
Response from Olivia on 29 Oct 2018
Dear Guest, Thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking time to give such detailed feedback to us. I'm so glad to know that you've enjoyed a nice experience in our hotel, which is great motivation for us to make progress continuously. Hilton SJZ is located in the business center and is the landmark building of the whole province, beside which are Hebei Museum and Future Mall shopping center, and Yutong Stadium is also just within 5 minutes’ walk. It will take 20 minutes to get to Shijiazhuang Station and 45 minutes to the airport by car. So Hilton Shijiazhuang is absolutely the first choice for all leisure and business travelers. My team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager Olivia Guan

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
It is a affordable luxury hotel. The hotel is clean and nice. Front desk staff was very friendly and flexible. The staff at the door sent us all the way to the room. Breakfast and bar are both nice. Wine is pricey though. Location is perfect for searching good food and shopping. It takes about 30 min to get to the airport without traffic.
Stayed 2 nights in Sep 2018
Response from Olivia on 29 Oct 2018
Dear Guest, Thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking the time to give feedback to us. I'm glad to know that you had a nice experience in our hotel and my team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager Olivia Guan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The staff were friendly. It’s newer hotel.
Stayed 1 night in Jul 2018
Response from Olivia Guan on 9 Aug 2018
Dear Guest, Thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking the time to give feedback to us. I'm glad to know that you had a nice experience in our hotel and my team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager Olivia Guan

6/10 Okay

Su Chew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beware of smoke smell & stuffy room.
Aircon is very weak despite turning on to the max fan speed. Couldn't stand the still air although is not warm in the room. Asked for a fan to keep the air well ventilated, hotel staff is helpful and prompt with the request. They actually allow people to smoke inside the building. (Bar area) Very smoky when we pass through the bar to get to the restaurant at 30 floor. My colleague complaint the room is with smoke smell from aircon outlet even we requested for non smoking room. The lift lobby and the corridor to the room at 31 floor always very dim and stuffy. Could be the energy conservative effort but l think the lift lobby and corridor should always be well ventilated and having good lighting condition to make guest feel welcome. Washing machine is available in the room.
Stayed 3 nights in May 2018

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel
Response from Olivia on 28 Mar 2018
Dear Guest, thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking the time to give feedback to us. I'm glad to know that you had a nice experience in our hotel and my team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager Olivia Guan

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly 5 star
Only stayed one night. Excellent accommodation. Restaurant was fantastic with the best buffet dinner I have ever had. Breakfast was first class. Will definitely return.
Stayed 1 night in Jan 2018
Response from Olivia on 9 Feb 2018
Dear Guest,Thank you for choosing to stay with us at Hilton Shijiazhuang and also for taking the time to give feedback to us. I'm glad to know that you had a nice experience in our hotel and my team and I are looking forward to welcoming you back soon. Thank you and best regards, General Manager Olivia Guan

10/10 Excellent

LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Olivia on 9 Feb 2018
Thank you and hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Shijiazhuang is a good experinece for a hotel on top of a building (same building). it is floors 29-53 in one of the tallest buildings in the city, view is above / but still affected by the haze. Lots of local places of interest to walk to.
Stayed 2 nights in Dec 2017
Response from Olivia on 9 Feb 2018
Dear Guest,Thank you so much for choosing to stay with us at Hilton Shijiazhuang and taking time to give feedback.Hilton is located in the business center of Shijiazhuang and is the landmark building of the whole province, beside which are Hebei Museum and Future Mall shopping center, and Yutong Stadium is also just within 5 minutes’ walk. It will take 20 minutes to get to Shijiazhuang Station and 45 minutes to the airport by car. So Hilton Shijiazhuang is absolutely the first choice for all leisure and business travelers. My team and I are looking forward to welcoming you back soon.Thank you and best regards,General Manager Olivia Guan

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby boys are very good, helped with the luggage. From desk girls vary. I was not given enough detail compared with my male colleague (I am a female). I had to ask for the information on wifi password and breakfast. Nice room, clean and good view.
Stayed 1 night in Nov 2017

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay,received a birthday cake from hotel
It was a wonderful stay during my business trip at this hotel.All the room was above 30 floors with great view.The rooms was spacious, clean and tidy, completed with small kitchen, washing machine and a automated curtains. Shopping center was a few steps away with cinema and restaurants.The hotel was so thoughtful knowing that it was my birthday during my stay, they sent a delicious birthdays cake to my room giving me a big surprise and make me so touching and so unforgettable, thank you very much to all the staff working in this hotel, your servicing was excellent !!!I will definitely back to this hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, upscale, and comfortable. Within walking distance of many shops and other things to see.
Response from Olivia Guan General Manager on 7 Apr 2017
Dear Guest, Thank you for choosing to stay with us at the Hilton Shijiazhuang and also for taking the time to give us the feedback, which will encourage us to continually monitor and improve both our products and quality of services. In the meantime, we are looking forward to welcoming you back to our Hotel in the near future.

8/10 Good

Jack, New York, NY.

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is pretty convinient.
Good facility,but not top service. their front desk is not as nice to customers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Easy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to my work arrangement, I have to change my booking to a different period, and the hotel staff is keen to help on this. Many thanks.

10/10 Excellent

Kathryn, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so friendly and accommodating. I felt spoilt.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option!
Very nice hotel with great service

10/10 Excellent

karolina, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top Hotel :))
Extremely great hotel, absolutely in every point. Great SPA service too. The best we stay in our travels so far.

10/10 Excellent

AUSTIN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Friendly and clean.

10/10 Excellent

Benjamin, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOWWWW hotel
great hotel!!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Sauna
Only problem was that the room was 30 degrees Celsius and could not adjust the temperature. They brought in a fan and that dropped the temperature by one degree (useless). When I complained, they tried to lie and tell me it was because of the weather outside. The outside temperature was 12 degrees Celcius both days I was there! I live in SE Asia and I don't sleep in that kind of heat. I could not sleep for 2 nights because I was drowning in my sweat. I would demand a refund for the torture.

10/10 Excellent

RAVI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wouldn't consider another hotel after this stay
We stayed at this Hilton on 11/25/2014. It's a brand new hotel and is tastefully appointed. Rooms were clean and comfortable as would be expected of any upscale Hilton property. The low prices [maybe its to do with the location / size of the city] blew us away! The staff is to be commended for doing things well and understanding the meaning of good customer service. Our stay was comfortable and enjoyable. We wouldn't stay anywhere else if we were to return there in the future.

10/10 Excellent

Brent, Wuxi, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Shijiazhuang!!!
Very Nice!! That was one of the nicest Hiltons I have ever stayed in. High end shopping near by. Just a short walk. Plant of restaurants!

8/10 Good

Kaarvok, China / Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towering hotel in developing city
Understand that Shijiazhuang is a city under heavy development. The pollution is bad. However, The Hilton is an island in this urban desert. The building was still brand new when we visited, and the staff helpful and friendly, and gave us a free room upgrade, because we needed a washing machine. We would have wished for more channels on the TV and a better WiFi. That we had to pay for the bad WiFi, was even worse. In this day and age WiFi should be free of charge and better than this! Room was clean, breakfast good, but windows very dirty on the outside.

8/10 Good

T and C, Shijiazhuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway, western comfort
Hilton Shijiazhuang was beautiful, and the staff very helpful and friendly. The room didn't completely match the decryption on the website. We didn't have a coffee maker or queen sized sofa. It felt clean, but the fingerprints on the dark wooden walls bothered me. The bed was wonderful compared to the typical hard beds in China, but quite hot to sleep because the AC didn't run cooler and the blankets on the bed were too thick for sleeping in the summer and no simple sheets were provided. The gym and pool were wonderful, but the jacuzzi is not warm/hot whatsoever!

10/10 Excellent

Moises, Guadalajara, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property, excellent Price
The facilities are amazing, reception desk on 31st floor, incredible pool to relax after a long day of work and great bathtub on the room. The staff is really helpful, a little overwhelming for my taste, but I can not complain. Great lobby to have business meetings if you are visiting the city on business. The only minor issue is that when I arrive they inform me their air conditioning system was under manteinance, so when I got to my room it was quite hot in there, but it was fixed after a couple hours.

10/10 Excellent

Raju, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN SHIJIAZHUANG
Service at every level was excellent, like at Reception/Restaurants/Room Service and Concierge. Happened to meet the General Manager of the property, felt the excellent service levels were part of his training and commitment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Couldn't find anything which I cannot rate it at the highest score. Best of the best.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from 总经理 关广华 on 19 Jan 2024
尊敬的宾客：您好，感谢您选择入住石家庄希尔顿酒店以及对酒店的认可，我们期待您的再次光临。 谢谢并致以最诚挚的问候！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from 总经理 关广华 on 11 Dec 2023
尊敬的宾客：您好，感谢您选择入住石家庄希尔顿酒店以及对酒店的认可，我们期待您的再次光临。 谢谢并致以最诚挚的问候！

6/10 Okay

yi ru

Business traveller
fully equip but old and damaged
interesting hotel experience with washing machine in the room. Bathtub is not function, sofa and interior has shown old and aged damage marks. But clean bed sheet.
Stayed 2 nights in Aug 2023
Response from General Manager Olivia Guan on 8 Sept 2023
Dear Guest, thank you for taking the time to share your feedback about your recent stay at Hilton Shijiazhuang. It is a apology that your inconvenient staying at our hotel. Our team will conduct relevant investigations and make positive improvements, Sincerely hope to welcome you back soon in the future, so that we could have the opportunity to improve our service. We are really looking forward to seeing you again! Thank you and best regards!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
入住体验
感觉房间内设施和早餐质量比其他地点差一些
Stayed 1 night in Sep 2021
Response from Hilton Shijiazhuang on 8 Oct 2021
尊敬的宾客：您好，感谢您选择入住石家庄希尔顿酒店。非常抱歉您的入住体验未达到预期，如方便，请留下您的联系方式或预订相关信息，我们的宾客服务经理将与您取得联系，了解具体信息。希望可以给您一个满意的答复。再次感谢您的支持和理解，诚挚地希望您能再次光临，谢谢并致以最诚挚的问候！

8/10 Good

Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体很好，只是预扣费用返还太慢。
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Séjour très agréable. Il n'y a qu'à traverser la rue pour visiter le musée régional. Bon restaurant au 2ème étage.
Stayed 1 night in Apr 2021
Response from General Manager Guan Guang Hua on 29 Jun 2021
Dear Guest, thank you for choosing to stay with us at Hilton Shijiazhuang and also for sharing your hotel experience with us. Staying at our hotel, you can easily reach many business and leisure destinations, such as Hebei Provincial Museum and Library, Xiantianxia shopping plaza, Hebei gymnasium, etc. We are so glad that you have enjoyed a pleasant and comfortable stay in the hotel, and thank you again for your recognition of our hotel. We are really looking forward to seeing you again! Thank you and best regards!

10/10 Excellent

りょ, 横浜

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下鉄からすぐで分かりやすいです。 とてもきれいなホテルです。 両替をしましたが、空港よりもレートが良かったです。
Stayed 3 nights in Dec 2019