「Great location and not too far from the main hub. 10 min walk to shinjuku station or 1 min walk to okubo if you are in a hurry. Local restaurants and convenience stores within feet of the location. Love the washer and dryer in the unit that is included with the stay. No complaints at all. First floor unit was a bonus for us with 4 luggage. A bit small compared to other places we’ve stayed but it was expected.
Overall a great place. Zero complaints.」
「This small house gives the exact Japanese vibe I was looking for with some modern amenities. The place is clean and has everything we need listed. The owner is very responsive with communication and helpful. The location is in a quiet neighborhood away from the busy tourist attractions but still only 7 - 10 mins walk away from a subway station. The kitchen has everything we needed to cook simple meal including searing Wagyu beef as breakfast!!!」
「Hotel was at the heart of Shinjuku where you will find plenty of shopping and restaurants in the area. The space we stayed at had more than enough room for a family of 4. If you need to iron your clothes, you will need to go to the laundry room on the 20th floor which was a little annoying but I was lucky enough to find the place and no one was using the iron. In the room, the electrical plugs found at the base of the bed were all covered for safety so your only place to plug and charge anything...
「Staff are friendly and helpful. Breakfast is nice and we also really like the complimentary daily kick-off drink. The room is slightly small but it is very clean.」
「Extremely disappointing reception service and baffling room arrangement
I traveled with my family and booked three King Rooms (Non-Smoking) in the Southerntower. Unfortunately, our experience was heavily let down by the front desk staff during check-in. The receptionist who served us was completely smile-less and unfriendly.
What annoyed us most was the room arrangement. These three identical rooms were placed on entirely different floors (despite having the same room numbers), which caused...
「Wonderful hotel experience! The staff was kind and helpful. Everything was so clean and nice! Lots of free goodies in the lobby in your room and in the lobby. Free sodas and drinks!」
「The hotel has shuttle bus service to west Shinjuku, which is good as you can save the 13 minutes walk. There are plenty of restaurants around. If you are tired of the Japanese food, you can try the Sizzler, or Denny's with a bit of Japanese flavor with in 5 minutes walk.
As for the hotel service, it doesn't have the courtesy of a Japanese hotel to welcome you upon check in. It is cold if not blunt to me. Otherwise, house keeping is great.」