「Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so.
Requested a refund as this was unacceptable to be put in a room with no working water.
Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said...
「We were visiting for a gig at Piece Hall and are so glad we chose to stay at this absolutely wonderful hotel on the outskirts of Halifax. From the moment we arrived the staff were warm, polite and helpful and this continued for the duration of our stay. As it was such a nice day, we sat in the beautiful garden and enjoyed drinks and food from the bar menu before heading into town for our concert. . Breakfast (extra) was also very good indeed. It’s not the cheapest hotel, and not the most fancy...