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"The view was exceptional when we arrived and the staff was amazing and super accommodating since we had someone who didn't like fish. Nel was particularly lovely and kind. We'd be happy to host her if she ever gets the chance to come visit Canada like she wants :) Decoration could use a freshen up, but it was comfortable and the 24h baths were great. Food was also delicious and there was so much! We could never finish our whole meal."

"Our Japanese style room was a great experience with an amazing view of the mountain, river, and waterfalls. The half board dinner and breakfast were excellent meals and they accommodated our vegetarian diet (with advanced notice). And best of all the numerous hot spring options were so relaxing and amazing. Had we known it would be so great we would have stayed longer!!"

"Friendly staff and their attention to details. Never refuse a request. The mixed milky onsen was really extraordinary and a very unique experience. The ladies were given a wrap around and nothing can be seen with the milky onsen. Very discreet , indeed! "

"The staff were very attentive and welcoming. They were also quick to assist any guest who looked lost or who looked like they might need help."

"Great location for the hotel to see both the Shinhotaka ropeway and the Kamikochi park. Inside it was clean, quiet and, of course, great private onsens. 2 indoor and 1 outdoor. Water was very hot, but relaxing. Will definitely book again if we're back here"

"~3 min walk from Hirayu Onsen, beautiful view from the mountain, and very hospital staff. "

"It was hard to appreciate the full experience as the staff did not have an English translation for key protocol or amenities (I realise it is noted when booking that staff don’t speak English ) But to move forward and guests to experience the full Onsen experience this would be an enhancement The room was spacious but suffered from condensation and could do with some more up to date Electrical points "

"Great!"

"Good"