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Reviews of Hotel Grand Hills Shizuoka

3.5 out of 5
Hotel Grand Hills Shizuoka
18-1 Minamicho, Suruga-Ku, Shizuoka, Shizuoka

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 408 reviews" "
Rating 8 - Good. 123 out of 408 reviews" "
Rating 6 - Okay. 33 out of 408 reviews" "
Rating 4 - Poor. 11 out of 408 reviews" "
Rating 2 - Terrible. 7 out of 408 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meilyne

Stayed 1 night in Apr 2024

2/10 Terrible

Lutfu

Travelled with family
If you are not Japanese, better to avoid this hotel. They even charges for the water. The breakfast is just awful. Very old and not updated. They make business just to upset the customers.
Stayed 1 night in Feb 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Nelson

Travelled with family
Disliked: Cleanliness, staff & service
Huge cockroach
The hotel is okay. A but run down. We had two rooms. There was a massive cockroach in one of them. That in itself isn’t the worst thing, but the staff didn’t seem to care much, which was disappointing. I had asked for a 12 pm checkout (as opposed to the standard 11 am) for one of the rooms but was denied.
Unwelcome roommate
Stayed 1 night in Aug 2023
Response from Hotel Grand hills shizuoka on 15 Aug 2023
Thank you very much for staying at our hotel.However, we sincerely apologize for the discomfort caused by the infestation of pests indoors.The hotel would have conducted large-scale pest control work once every six months, and the room where you stayed was also in the area where the work was completed in July.It is still for unknown reasons, but we would like to take appropriate treatment against pests so that it does not occurred.In addition, late check-out may be refused depending on the status of the next reservation. We apologize for the inconvenience, and appreciate your understanding.

8/10 Good

Harry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfortable and very kind and professional staff.
Stayed 1 night in Jul 2023

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service
Overall it was ok. Hotel is outdated and no gym, no pool. For the price you will think at least a gym but no. Good location.
Stayed 1 night in Jul 2023

10/10 Excellent

Earl Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Solomiia

Travelled with family
Liked: Cleanliness, staff & service
Great location and room view, but the building is kinda old, very old bathroom.
Stayed 2 nights in May 2023

8/10 Good

Dolores, Aurora

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very convenient to the train station and many amenities in the area. However, the rooms need to be updated. The cabinet door to the refrigerator was not properly connected. There were only 2 small drawers to unpack your clothes which forced you to live out of your suitcase. The carpeting was unraveling. NEEDS UPDATING.
Stayed 5 nights in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby, badly managed.
This hotel need upgrading: new carpets, paint.. It is badly managed. Despite being quite empty it doesn't let people check in before 2PM. Later the lobby fills with waiting guests. One takes a number. The understaffed desk cannot manage. The process is cumbersome and everybody is unhappy. Finally the pillows are the world's worst: filled with rice? If you like frustration stay at the Grand Hills Shizuoka. The only plus is its convenient location at the train station.
Stayed 1 night in May 2023

10/10 Excellent

JOYCE

Stayed 1 night in May 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel! Had a fantastic experience staying at this hotel in Shizuoka. The staff were great, the hotel lobby was stunning and the facilities (restaurants) were amazing. The hotel room was beautiful, spacious, lovely bathroom and very comfortable. The view was incredible, looking out to see the city and mountains. On a clear day you can see Mt Fuji. The hotel is very close to the station, great location! I will stay here again in the future.
Stayed 2 nights in Mar 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an upgrade to a corner suite that had a great view over the city. Then in the morning we woke to this fantastic view of Mt Fuji. It was a memorable stay.
Stayed 1 night in Feb 2023

6/10 Okay

Sumiyo

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the Shizuoka station. The included breakfast is traditional Japanese and very good. Walking distance to many restaurants and shopping. Recommend.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Good service friendly staff.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok hotel Nothing more nothing less
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! I didn't really use all the facilities / amenities, but everything was very clean and spacious, it felt luxurious for me - I'm not really used to nicer hotels like this! I do wish the pillow was a bit more comfortable but it was a good experience :) I've heard the restaurant is great but I myself didn't get a chance to eat there.
Stayed 2 nights in Feb 2021

10/10 Excellent

David, Japan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff. I did not have my temperature taken though and this was concerning.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Lap Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Richard, Seoul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Bed was nice and comfy. Bathroom with proper water pressure and toto bidet. Small amenities like razor and shaving gel etc. Extra multi phone charger equipped at the head of bed
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have asked for a non-smoking room and I was given a smoking room.
Stayed 2 nights in Nov 2019

10/10 Excellent

Bridget

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Mike, Zama-Shi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of a great city. The staff ensured we had as much support as possible during a late night check in. The hotel itself offered an incredible view of the city and the mountains to include Mt Fuji if you were at the right angle. We could watch the trains all day, very cool. The hotel was key and had a traditional feel of course with modern amenities.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some Staff although dont speak english, tried their best to serve customer well
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Western style hotel, located immediately beside Shizuoka Station, which makes it incredibly convenient. The rooms are a good size and comfortable.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property in Shizuoka. The city itself isn't particularly attractive, in my opinion, but this hotel is beautiful and well-staffed. We enjoyed the breakfast, with a variety of choices.
Stayed 2 nights in Jul 2019

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Masa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing staff and hotel buffet! Couldn’t ask for more Will definitely stay again next time
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located just outside the train station, making travel very easy. We stayed on the 19th floor and the view from our room was amazing. It's worth going the top floor bar for a drink too. The room very quiet and comfortable and the staff were very friendly. I would recommend it as a pleasant experience.
Stayed 3 nights in Mar 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Wanlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Feb 2019

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Kenshiro, Yokohama-shi Aoba-ku

Stayed 1 night in May 2024

10/10 Excellent

YUKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Hajime

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

YUSUKE

Stayed 1 night in Apr 2024

6/10 Okay

KATSUMI

Stayed 1 night in Apr 2024

8/10 Good

katsuaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tomoaki

Stayed 1 night in Mar 2024

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

katsuaki

Stayed 1 night in Mar 2024