“We were visiting for a gig at Piece Hall and are so glad we chose to stay at this absolutely wonderful hotel on the outskirts of Halifax. From the moment we arrived the staff were warm, polite and helpful and this continued for the duration of our stay. As it was such a nice day, we sat in the beautiful garden and enjoyed drinks and food from the bar menu before heading into town for our concert. . Breakfast (extra) was also very good indeed. It’s not the cheapest hotel, and not the most fancy……
“Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so.
Requested a refund as this was unacceptable to be put in a room with no working water.
Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said……
“Very nice and helpful staff, having mentioned it was our anniversary, come meal time in the restaurant we had our table decorated and complimentary drink delivered to us. Beautiful hotel and everything we needed. Room was basic but knew that when I booked.
Only criticism was that our room was incredibly hot, even at night but we asked for another fan which didn’t help to be honest. Other than that, highly recommended.”
“How old and grand the hotel was but the cleanliness wasn't great especially when our room was serviced they would make the bed but didn't clean all the furniture and window seals still quite dusty”
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