室內泳池、室外泳池;泳池傘、躺椅

AX 宮殿的評價

5 out of 5
AX 宮殿
High Street, Sliema, Malta

評價

9.0

卓越

10 分評分,優異;1001 則評價中有 575 則" "
8 分評分,不錯;1001 則評價中有 329 則" "
6 分評分,一般;1001 則評價中有 74 則" "
4 分評分,欠佳;1001 則評價中有 19 則" "
2 分評分,很差;1001 則評價中有 4 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Sean

於 2023 年 1 月住了 1 晚
L.Schembri 於 2023年1月15日的回應
Dear Sean,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards.Ludgarda Schembri Manager – Online Reputation

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 4 晚
Kevin Callus 於 2019年4月18日的回應
Dear Anonymous A big 'thank you' from all at The Palace for kindly placing your review about your stay with us. We do hope to see you back at The Palace again soon. Sincerely, Kevin Callus General Manager

10/10 優異

Ching

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great!
於 2024 年 5 月住了 4 晚
L.Schembri 於 2024年5月23日的回應
Dear Ching,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Nicola

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 5 月住了 3 晚
L.Schembri 於 2024年5月14日的回應
Dear Nicola,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

stuart alfred

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is very well appointed but friendly and relaxing. The area is lovely. Was our 2nd stay and i will stay again.
於 2024 年 4 月住了 7 晚
L.Schembri 於 2024年5月5日的回應
Dear stuart alfred,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to yet again tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Shifa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
L.Schembri 於 2024年4月28日的回應
Dear Shifa,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Lara Lavinia

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Not a five star but a four star hotel. Clean and spacious room. Staff all very friendly and helpful. No advance warning of major roadworks outside hotel but these have all been completed now. Didn’t really bother us as out all day anyway.
於 2024 年 3 月住了 7 晚
L.Schembri 於 2024年4月1日的回應
Dear Lara Lavinia,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

David Terrence

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stunning views helpfull staff will defo be staying again
於 2024 年 3 月住了 5 晚
L.Schembri 於 2024年3月25日的回應
Dear David Terrance,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Oliver

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great Hotel! Will visit it again!
於 2024 年 3 月住了 4 晚
L.Schembri 於 2024年3月18日的回應
Dear Olivier,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Klaudia

於 2024 年 3 月住了 3 晚
L.Schembri 於 2024年4月6日的回應
Dear Klaudia,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Susanna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
very nice and quiet Hotel, wonderfull view Exekutive rooms
於 2024 年 3 月住了 6 晚
L.Schembri 於 2024年3月13日的回應
Dear Susanna,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Yann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super, good situation, excellent restaurant and bar.
於 2024 年 2 月住了 3 晚
L.Schembri 於 2024年2月26日的回應
Dear Yann,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Susanne

於 2024 年 2 月住了 3 晚
L.Schembri 於 2024年2月21日的回應
Dear Susanne,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Gill

讚好:整潔度、職員與服務、設施服務和住宿狀況
All the staff were so wonderful, friendly and very helpful, always smiling
於 2024 年 2 月住了 7 晚
L.Schembri 於 2024年2月18日的回應
Dear Gill,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Jens

讚好:整潔度、職員與服務和住宿狀況
Schöne große Zimmer, sehr sauber, komfortabel, hervorragende Betten, alles hat einwandfrei funktioniert, großzügige Ausstattung mit Annehmlichkeiten. Tolle Aussicht und alles ist schnell zu Fuß zu erreichen. Wir hatten einen sehr angenehmen Aufenthalt, hätte nicht besser sein können.
於 2024 年 2 月住了 3 晚
L.Schembri 於 2024年2月14日的回應
Lieber Jens,Wir möchten uns für die hervorragende Bewertung bedanken.Es ist eine Freude zu lesen, dass unsere Bemühungen dazu beigetragen haben, die meisten Ihrer Kriterien zu erfüllen, und möglicherweise sogar dazu beigetragen haben, Ihren Aufenthalt in unserem Hotel zu einem erfolgreichen und unvergesslichen Erlebnis zu machen.Wir freuen uns sehr über Ihre freundlichen Kommentare.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 優異

Björn

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Die AX Hotels sind für uns die erste Wahl, wenn wir auf Malta sind. Immer wieder gerne.
於 2024 年 1 月住了 4 晚
L.Schembri 於 2024年2月12日的回應
Lieber Björn, Wir möchten uns für die hervorragende Bewertung und Bewertung bedanken.Wir freuen uns sehr über Ihren freundlichen Kommentar zu unserer Gruppe.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 優異

Dave

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was great. The staff were all incredibly friendly and professional.
於 2024 年 2 月住了 4 晚
L.Schembri 於 2024年2月10日的回應
Dear Dave,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Eleanor

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel great staff extremely polite knowledgeable friendly
於 2024 年 1 月住了 4 晚
L.Schembri 於 2024年1月29日的回應
DearWe wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Shane

於 2024 年 1 月住了 3 晚
L.Schembri 於 2024年1月29日的回應
Dear Shane,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

alberto filippo

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
L.Schembri 於 2024年1月19日的回應
Dear alberto filippo,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
L.Schembri 於 2024年1月15日的回應
Dear Anonymous,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Viktoria

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Service, Zimmer und Frühstück waren sehr gut. Wir bekamen netterweise ein Zimmer-Upgrade. Die Ausstattung der Frühstücksraums (einfache Einrichtung, schlechter Getränke-Service, einfaches Porzellan und keine Tischdecken) entsprachen nicht einem 5 Sterne Hotel. Das Abendessen a la carte und der Service dabei waren okay, aber nicht hervorragend.
於 2024 年 1 月住了 6 晚
L.Schembri 於 2024年1月15日的回應
Liebe Viktoria,Wir möchten uns für die Bewertung bedanken.Es ist eine Freude zu lesen, dass unsere Bemühungen dazu beigetragen haben, die meisten Ihrer Kriterien zu erfüllen, und möglicherweise sogar dazu beigetragen haben, Ihren Aufenthalt in unserem Hotel zu einem erfolgreichen und unvergesslichen Erlebnis zu machen.Selbstverständlich nehmen wir Ihre Vorschläge zur Kenntnis und haben sie an die zuständigen Abteilungsleiter weitergeleitet, damit diese gebührend berücksichtigt und Maßnahmen ergriffen werden können.Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 優異

Bruce

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding hotel
Outstanding service, really super hotel, great location in the town, superb breakfast.
於 2024 年 1 月住了 1 晚
L.Schembri 於 2024年1月11日的回應
Dear Bruce,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the service are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Ann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff attentive, room very clean, close to all amenities in door and out door pools. Had a great time.
於 2023 年 12 月住了 5 晚
L.Schembri 於 2024年1月9日的回應
Dear Ann,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Christian

讚好:整潔度、職員與服務、設施服務和住宿狀況
Von der Lage her ist das Hotel ziemlich ruhig, zumindest auf der von der Straße abgewandten Seite des Gebäudes wo mein Zimmer war. Einzig das Glockenläuten der Kirche direkt nebenan könnte vielleicht stören - ich hatte aber kein Problem damit. Ich hatte während meines Aufenthaltes Probleme mit der Tür-Zugangskarte. Diese musste fast täglich ausgetauscht werden. Ich kann allerdings nicht sagen, ob das ein Einzelschicksal bei mir war. Ansonsten war das Hotelzimmer top. Das Personal war freundlich und hilfsbereit - wobei das Personal in den Haus-eigenen Restaurants aber "motivierter" auftreten könnte. Das Frühstück war für ein Hotel dieser Kategorie eher mittelmäßig - den Brötchen hätte etwas mehr Zeit im Ofen gut getan, die Auswahl war allgemein nicht besonders groß. Wirklich mangelhaft war aber nur das angebotene Rührei. Ich war im Dezember vor Ort, als das Baden im Meer keine Option war und ich daher ein paar Mal im Indoor-Pool des Hotels war. Leider ist der Pool sehr klein und es war Abends kaum ein Platz frei. Ein paar Runde zu schwimmen war kaum möglich, maximal ins Wasser zur Entspannung legen.
於 2023 年 12 月住了 7 晚
L.Schembri 於 2023年12月23日的回應
Lieber Christian,Wir danken Ihnen, dass Sie Ihre Erfahrungen mit uns teilen.Es ist eine Freude zu lesen, dass es verschiedene Aspekte gibt, die dazu beigetragen haben, dass Ihr Aufenthalt in unserem Hotel erfolgreich war. Wir möchten Ihnen auch versichern, dass alle Ihre Kommentare berücksichtigt werden und dass wir Ihre Erfahrungen einschließlich der weniger positiven Kommentare zur ordnungsgemäßen Untersuchung an die zuständigen Abteilungen weitergeleitet haben. Durch die Anleitung unserer Gäste können wir die bestmögliche Erfahrung für unsere Gäste formulieren.Wir bedanken uns für die konstruktiven Kommentare und prüfen die Möglichkeit, Ihre Vorschläge umzusetzen.Wir freuen uns auf Ihre Rückkehr in eine unserer 7 AX-Immobilien und erinnern Sie daran, dass wir jederzeit auf den verschiedenen Social-Media-Plattformen einschließlich unserer Website erreichbar sind, und senden Ihnen unsere Grüße.Ludgarda SchembriManager - Online-Reputation

10/10 優異

Carmel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic
Fantastic
於 2023 年 12 月住了 1 晚
L.Schembri 於 2023年12月18日的回應
Dear Carmel,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
Staff not as friendly as on previous visits with little or no engaging with guests.
於 2023 年 12 月住了 5 晚
L.Schembri 於 2023年12月18日的回應
Dear Anonymous,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Salvatore

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent structure, friendly staff and very functional, splendid stay.
於 2023 年 12 月住了 2 晚
L.Schembri 於 2023年12月18日的回應
Dear Salvatore,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Theo

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent séjours
Sejour de 2 semaines, conforme au photo et lemplacement etait Ideal pour ce que j'avais a faire. La vue sur la Valette ou sur la mer est degagé sans batiment en face
於 2023 年 11 月住了 14 晚
L.Schembri 於 2023年12月18日的回應
Dear Theo,A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad you could enjoy the view over Valletta.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Swati

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thoroughly enjoyed our 5 nights stay at the AX Palace. We even got an upgrade with our room on arrival.. The spa facilities are lovely but can get busy due to limited space. Very clean, delicious breakfast and friendly staff.. Easy walk to Sleima ferries, shopping, restuarants, and convenient transport links just a short walk away.
於 2023 年 12 月住了 5 晚
L.Schembri 於 2023年12月7日的回應
Dear Swati,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Antonello

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is amazing - very modern and clean. Has all the facilities and all to great standards. The staff is remarkably polite, everything is very well organised and service is excellent.
於 2023 年 12 月住了 2 晚
L.Schembri 於 2023年12月7日的回應
Dear Antonello,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

6/10 一般

Miansheng

伴侶同遊
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
The hotel location is good, and breakfast is plus good. I asked a twin beds room, instead of upgrading, they give me a three beds room with very bad smell of the bath room.
於 2023 年 11 月住了 2 晚
L.Schembri 於 2023年12月7日的回應
Dear Miansheng,We thank you for sharing your experience with us. It is a pleasure to read that there are aspects such as the breakfast which may have helped make your stay in our hotel a pleasant one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation

10/10 優異

Vincencia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Le personnel est vraiment au petit soin, tout le monde est très gentil, investi dans son travail et de bon conseil !
於 2023 年 11 月住了 4 晚
L.Schembri 於 2023年12月4日的回應
Dear Vincencia,A big MERCI for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

2/10 很差

Michele

於 2023 年 11 月住了 3 晚
L.Schembri 於 2023年11月14日的回應
Dear Michele,We regret we may not have fulfilled your expectations.Guest feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.In your case, however there is no information. It is our preference to have the opportunity to talk to our guests while they are still in-house.We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards.Ludgarda Schembri Manager – Online Reputation

6/10 一般

Jesper

商務旅客
讚好:整潔度和客房舒適度
The Palace
Good and nice stay. Hotel rooms standard was clean but in so so condition. For the price we paid I walk stay again.
於 2023 年 11 月住了 1 晚
L.Schembri 於 2023年11月13日的回應
Dear Jesper,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about value for money are appreciated. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Angela Bridget

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We spent six nights at the AX Palace. Super hotel. Great location. Friendly, helpful staff. Excellent food options and sensibly priced. Loved the leisure facilities too. Would highly recommend.
於 2023 年 11 月住了 6 晚
L.Schembri 於 2023年11月11日的回應
Dear Angela Bridget,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food and our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Soenke

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 8 晚
L.Schembri 於 2023年11月10日的回應
Dear Soenke,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

K

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
AX The Palace
Great stay at The Palace. The staff are exceptional, very well trained and went out of their way to ensure our stay was as good as it could have been. The food here is also of a very high standard. Surrounding area is very built up but The Palace is a calm oasis.
於 2023 年 10 月住了 4 晚
L.Schembri 於 2023年10月30日的回應
Dear K,We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Scott

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Short break at the AX Palace
Lovely 6 nights at the Palace, great food on the Italian night too
於 2023 年 10 月住了 6 晚
L.Schembri 於 2023年10月29日的回應
Dear Scott,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the food are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Simeon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overall, it is a positive experience. Staff are friendly and the hotel has nice rooms.
於 2023 年 10 月住了 2 晚
L.Schembri 於 2023年10月23日的回應
Dear Simeon,We wish to extend our thanks for the encouraging review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

stuart

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the property and staff. Relaxing, well appointed, spotless, lovely pools and rooftop bar with great food. Close to Sliema seafront and shops and Valetta ferry.
於 2023 年 10 月住了 6 晚
L.Schembri 於 2023年10月14日的回應
Dear Stuart,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities, food and staff are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Stacy

讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 10 月住了 2 晚
L.Schembri 於 2023年10月14日的回應
Dear Stacy,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The most generous rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Maja

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All in all it is a nice hotel with very nice and helpful staff. On the top floor you could relax by the pool and enjoy the view. We recommend reserving a slightly better room. The comfort room with atrium view was small and didn't have a nice view.
於 2023 年 10 月住了 8 晚
L.Schembri 於 2023年10月14日的回應
Dear Maja,We wish to extend our thanks for review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Sean

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best ever check in!
Friendliest staff with the best check in ever. Lovely and helpful staff- amazing rooftop pool.
於 2023 年 9 月住了 3 晚
L.Schembri 於 2023年10月7日的回應
Dear Sean,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Sven

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Erstklassiger Service, drei Pools und sehr gute Restaurants
於 2023 年 9 月住了 10 晚
L.Schembri 於 2023年9月28日的回應
Lieber Sven,Wir möchten uns für die hervorragende Bewertung bedanken.Es ist eine Freude zu lesen, dass unsere Bemühungen dazu beigetragen haben, die meisten Ihrer Kriterien zu erfüllen, und möglicherweise sogar dazu beigetragen haben, Ihren Aufenthalt in unserem Hotel zu einem erfolgreichen und unvergesslichen Erlebnis zu machen.Besonders Ihre Kommentare zu den Service und Restaurants werden geschätzt. Wir hoffen, dass Sie in Betracht ziehen, auch in einem unserer anderen 6 Hotels auf der Insel zu unserer Marke AX zurückzukehren. Sie können sich auch gerne an uns wenden, indem Sie auf die verschiedenen Social-Media-Plattformen einschließlich unserer Website verweisen.Bis dahin senden wir sonnige Grüße aus Malta.Ludgarda SchembriManager - Online-Reputation

10/10 優異

Louis

於 2023 年 9 月住了 4 晚
L.Schembri 於 2023年10月14日的回應
Dear Louis,We wish to extend our thanks for the excellent review .It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The excellent rating is appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

Ray

讚好:整潔度、職員與服務、設施服務和住宿狀況
The breakfast was amazing, and staff were very nice.
於 2023 年 9 月住了 2 晚
L.Schembri 於 2023年9月19日的回應
Dear Ray,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 優異

louie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing Service, great location, excellent breakfast!! The hotel reception staff are some of the best that we have encountered. At the time of check in, as it was my birthday, we were not only offered champagne but also upgraded. Upon returning to our room the following day, a birthday cake was awaiting us. The team at AX went above and beyond throughout our stay. Thank you to the team at AX the palace for making our Malta trip so special. A must stay!!
於 2023 年 9 月住了 4 晚
L.Schembri 於 2023年9月28日的回應
Dear louie,We wish to extend our thanks for the excellent review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards and belated birthday wishes from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 優異

martin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our third stay at this classy hotel - always friendly staff, beautiful, stylish room with fantastic views, and it's close to many amenities. The hotel also has a great range of facilities such as the individual bars and restaurants, and the rooftop pools. Love it!
於 2023 年 8 月住了 7 晚
L.Schembri 於 2023年9月7日的回應
Dear martin,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

8/10 不錯

Trovato

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ottimo albergo ma non da 5 stelle… Comunque tutto ok
於 2023 年 8 月住了 4 晚
L.Schembri 於 2023年8月23日的回應
Dear Trovato,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation