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"This hotel truly felt like a five-star home. From the moment I arrived, the service was impeccable. Although the parking entrance is a bit tricky to find, the staff at the main entrance were incredibly helpful, guiding me to the designated lot and immediately assisting with my luggage. The check-in process was seamless and efficient. The Onsen Experience: Located in a renowned hot spring area, this hotel’s onsen facilities are second to none. They cater to everyone’s needs, including lower-temperature baths for those with high blood pressure, and both indoor and outdoor options. I was particularly impressed by the impeccable cleanliness—I didn’t see a single stray hair on the floor as staff were constantly cleaning. They also provide high-quality, complimentary toiletries and skincare products that were so good I ended up buying some at the hotel shop. Room & Comfort: I stayed in a Western-style room which was spotless and well-organized. The view of the snow-capped mountains from the window was breathtaking. It was a very restful stay, and I loved the convenience of being able to walk around the hotel comfortably in the provided yukata. Dining & Location: The breakfast buffet was incredible, with an extensive variety of exquisite dishes—there were so many options I couldn't even try them all! The location is also perfect, just a short walk to the famous Jigokudani (Hell Valley) and the local shopping street."

"Staff was very nice, overall amenities were very good (nice gym etc). Very clean with regular upkeep, accessible laundry and common rooms on every floor. Shuttle every 20 mins to base of the lifts. Excellent value-Highly recommend!"

"Absolutely amazing place for kids and family. Everything is within door step and staff are amazing… we will be back 😎"

"All good"

"A fabulous spot to unwind."

"Great location on the slopes. Hote looks a bit dated from the outside but is lovely inside. Nice room with private onsen, good breakfast and helpful staff. Convenient ski locker room and ski in ski out was great. "

"Had the best stay! Will be back!"

"Everything was fabulous"

"The area was beautiful and peaceful and very calming. The onsen felt realy nice and rejuvenating after our snowboarding crash course. They also had dryers in the hotels for snowboards and boots and where more than happy to turn it on for us."