"A lot of style but not a lot of substance. A hotel of this calibre is missing a lot of standard things. Usually there’d be in room bathroom amenities, but there was none. I requested the shower gel to be filled up on 4 separate occasions but was never done. The kettle didn’t work even again after I reported in multiple occasions. One day they didn’t replace the towels and I had to report twice before we got them. Ordered some ice and a corkscrew on room service the first night, never arrived. The bedsheets were bobbly and rough. Beautifully designed and the breakfast was nice, but there’s a lot to be desired. Beautiful pool area, lovely bar seating, great location. Just needs some of the basics to be worked up to make it a great stay. "