6/10 Okay
Angelica M.
15 Mar 2023
Liked: Cleanliness
False advertisement
We stayed for 5 nights. House is very pretty, with some minor repairs needed, shower is loose in master and towel rack is falling off. One of the couches smells like urine. Beach access is steps away. My disappointment comes from customer service. We arrived our first night, tired from flying all day. Wanted to relax and watch some tv, wifi was down. Tried cable, it was also down. I called Vacasa right away, was told they would send someone the next day. The next few days, same thing, “we’ve informed our local team. Someone will be out soon”. No one ever came, no updates were provided. Yes, we were there for vacation, but after being out all day in the sun, we just wanted to relax and watch some TV, but that wasn’t possible. I will never get anything that Vacasa is associated with!
Angelica M.
Stayed 5 nights in Mar 2023