Thank you for the positive feedback and we are so glad you had a 10 star stay!

Thank you for the kind review and hope to see you back again soon

Thank you for your kind review. Im glad you had a 10 star stay

I apologize for the air Conditioning not working but I Did give you a huge upgrade with a house and private pool. You told me you got the water on and i verified this the next day. I wish I could have done more.

Thank You Crispina for such a nice review. Im glad your stay was great! Look forward to seeing you next time you come to South Padre!

Hi Sarah, I'm sorry you see the check in times but this has happened to me as well when I reserved a room so please don't feel like your the only one and I know it hurts but read everything carefully before you book as you are entering into a contract especially if you rent a condo. This is the first time this has happened to a guest and obviously I don't want it to happen again. I've changed the welcome email to remind guests that check in is until 9pm which means call me to sign the rental agreement and get your code then you can go in at anytime. I checked the condo for bugs and there were no bugs. You didn't notify me of any bugs during your stay. The entire building is fumigated every month by a professional pest control company.

Thank You rene for the Nice review. Let me know if theres anything we could have done to make it a 10 out 10 stay.

Thank you so much for your wonderful review. We work so hard to make sure your stay is perfect. We welcome you back soon!

Thank You Reina for your kind review and please come back and see us soon!

Thank you Marlene

I do apologize for the Roku not working correctly but please keep in mind that was due to a software error from Roku and the main TV in the living room was working fine. The Roku should be working now. We also replaced the electrical plug cover behind the bed. I assure you were never in any danger. I checked all the locks and they are working properly. Since you did not bring this to my attention while on your stay I couldn't address the issues then to make sure you had a great stay. I do want to say that the far majority of guests enjoy their stay without issues but do not leave reviews but we want every guest to have a five star stay. Feel free to reach out to me next time you come to Padre and I will make sure your stay is a perfect one.

This guest didn't even stay here. We want everyone to have a great stay and most do. They are just upset because the reservation is non refundable. We did not ruin your vacation or anyone else's vacation for that matter. It would be great if more people would leave positive reviews for their wonderful stays instead of people wanting revenge because they dont get refunded when They dont stay.

I contacted you before arriving so you can check in prior to arrival and just go directly into the condo but I couldn't reach you so if you wait til you arrive at the condo it takes about 30 minutes depending on how fast you pay the deposit and sign the rental agreement. I don't know what you mean that I wouldn't respond because I responded as soon as I could. If you sent me messages instead of calling while I'm checking people in it will take longer for me to respond. Im sorry that because you couldn't get spectrum to work you didn't enjoy your weekend. You Checked in on Friday but you advised me until latenight Saturday and checked out Sunday morning before anyone could get there. Someone changed the source on the TV so all that was needed was to change the source back to HDMI which was a simple fix. There are so many things to do at the island like using the pool, star gazing, etc. The condo has high speed internet for watching movies on Youtube or netflix, playing games and theres a DVD player. I want every guest to have a great experience while staying at my condos.

Bobbie wants to make us look bad because she reserved for 5 guests and brought 10. Security should not have let them in but they did since they bought extra wristbands which Bobbie didn't want to pay for either but expected us to pay for them for her and that if I didn't she would leave a negative review. None of this would have happened if she hadn't brought more people than what she reserved for. Most condos and hotels require wristbands during peak seasons because non paying guests will enter the property and use facilites they didn't pay for depriving the paying guests from enjoying them. It was 4th of July weekend which is our busiest season and every guest has the right to enjoy the pool so we don't allow outside guests to use the pool. The pool has a filtration system so there are never bugs in the pool. Security was there all night so nobody was smoking in the pool and if there were she did not report them. I hope that if anyone reading this review has any doubts to please contact us as we want all of our guests to leave 5 star reviews and be happy. We don't want other guests to ruin your vacation.

Thank you Nicholas for the positive review. Some of the poor reviews I have received have been from guests not reading all the terms or breaking the rules so I appreciate the positive feedback and hope all guests have a great experience. We strive to make check in as simple and convenient process as possible. We take care to make sure the place is clean, has all the amenities and accessories you need during your stay. We appreciate your business and hope you will come back and visit us soon.

We are very sorry you left this negative review. This guest cancelled this non refundable reservation and wanted a refund however when you rented this condo it was taken off the market as it was reserved and guaranteed for you. This is why it is a non refundable reservation all condos are non refundable. We take our inventory very seriously so our guests will never arrive without a condo available for them. If you are reading this revew and considering reserving this condo please keep in mind you will not be without a place to stay when you arrive and we will do what we can to make sure you have a 5 star stay.

Noe, This review really irritates me. When you booked the listing clearly states that check in is at 4pm. All hotels charge a fee for early check-in and yes It does take me some time to get you checked in so I always email guests ahead of time to contact me 3 days in advance to check in. All I did was offer you early check in and you accepted. When you reserve a condo for 7 its a contract. That means you can't bring 8, 9 or 10. I charge an extra fee for guests over 6. The reason is that theres a ton of competition for places with 6 or less guests so I have to lower my price and charge extra for 7 and 8 guests. There are a ton of condos for sale because nobody makes money renting condos. We just allow people to stay to try to help with the expenses. Many just want to pay their taxes so when you reserve for 4 and bring 8 guests be prepared to pay for those people. I had asked you again to confirm the quantity and again you stated 7 guests. I don't undertand why you are upset. I try to work with everyone but you lied to me several times.

All we ask for is a valid id like every other hotel or condo. This is standard practice for the safety of our guests. The site says in to contact us prior to arrival so we can get you checked in and get you a door code so you can just go in to the condo and not waste your time. This guest made multiple reservations and didn't show up sending us a message that they had a change of plans and wouldn't be staying. They also did not wait but went to the beach while we prepared the paperwork and said they would be back but never showed up. They are only trying to get revenge for them deciding to stay elsewhere.

We are taking legal action against this guest for leaving not just negative feedback but flat out lies who never even stayed at the condo. We do not scam people. The place definitely is NOT nor does it appear abandoned, quite the contrary it's a newer construction less than 10 years old. The state attorney general and the site would shut us down immediately. These are luxury condos with luxury furnishing such as leather couches and name brand linens like nautica, not cheap motel furnishings and linens. We have also requested the feedback be removed immediately. Please call us if you have any questions regarding this feedback and check out the very positive feedback we have received.

Thank you so much Tiara. I am glad you liked the place. I will try to take new pictures to make the place look nicer online. We really strive to make sure you have an enjoyable Perfect stay. We stay in these condos as well so we like people to feel like they are home away from home.

Thank you for the review. I wish you had reached out to me as I want everyone to have a 5 star stay. It has been kind of a difficult time with the coronavirus. If theres anything I can do please reach out and I will see what I can do to make your next stay better.

He said it was spacious enough for 2 families and was very nice. Thank you so much for the great review. It was a pleasure to have you stay at my condo. Hope to see you again in the future.