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"Excellent staff"

"I had high expectations for this hotel as it was recommended by my step daughter. However when we checked in it was similar to going up to the counter of en Seven eleven store. Also I found out they have no one to help with the luggage und I had to get the cart, load it up, then take it up to my room. The television clicker had low batteries so I had to get up out of bed to get close to the television to change en channel. After 5 hours of driving it was just disappointing. When traveling I always bring en night light to place in the bathroom. It was then I found the receptical did not work. In the early hours ran out of toliet paper und no extra roll was in the room. So had to phone to have someone bring me up en roll. In the morning it was then I was informed the breakfast restaurant was closed for renovations. Nothing showed that on their website. So had to go across the street for en en cup of coffee! It was extremely disappointing stay at such en historical hotel."

"We paid $650 for 2 days as it was a Easter weekend and the hotel is not worth that big $$$. It’s an average hotel but A BIG SHOUT OUT TO THE AGM, LEILANI. she was fabulous and made sure we are comfortable. 5 stars to her! 💕 Also, the receptionist Melissa was fabulous and made our check very comfortable. 5 stays to her also. An average property run by extra ordinary staff. Kudos to all staff members! 👏"

"Our stay at the Drury Plaza Hotel at the San Antonio Riverwalk was great. The hospitality was fantastic, the evening kickbacks and breakfast were great amenities, and our room was clean. We couldn’t ask for more out of a hotel. We will be returning to a Drury property in the future. "

"Room and lobby were clean the pool was heated and the beach is just a walk away "

"Room was very clean."

"Staff lacked empathy at our request to cancel due to family emergency, even after numerous attempts and communication from my behalf and hotels.com representatives they declined to reschedule or cancel stay. Will NEVER book there again"

"The pool was warm excellent temperature because it was fresh outside. Family had a wonderful time & a comfortable stay."

"It was a very clean somewhat dated property. There was no breakfast buffet as I have had in the past. Great location on the riverwalk"