2/10 糟糕
Carol，Satellite Beach
与家人出行
2025 年 11 月 18 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
First of all, there was no staff or anyone to welcome you. We reserved a room with a private bath, and when we arrived we had been assigned a different room with no private bathroom. The shared bathroom available was filthy and the linoleum was coming off the floor. The bedroom was dirty as well and the beds were like cots, horrible mattresses. We tried to reach property owner with no avail. They never responded to any of our inquiries. Within 15 mins, we booked a room at local hotel and left immediately. Thornbury House should be removed from your inventory and no longer be permitted to rent rooms in private home. It was a 0 out of 10 rating for my daughter and I. Very disappointing experience. We weren’t even able to get a refund, since room was paid ahead of time through Expedia.
Carol
2025 年 10 月入住 1 晚