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"The pool area was fantastic and our kids loved it! The hot tub was quite hot and super relaxing with or without the jets on, but there also was a hot tub with more children friendly temperatures. The steam room was a hit, the gym area just appeared quite small but it might be due to renovations. We ate onsite at their restaurant which was a buffet and everyone was happy with the options available! "

"room cleanliness was excellent with friendly staff hot is amazing."

"Rooms were spacious and tidy, pool was great and the play place was tidy check in process was great, the front desk girl even got us in sooner. We had an issue with some wet firewood and more dry wood was brought to our room. "

"Really special place, the room was spacious and clean with incredible views from the balcony. We ordered room service, the food was fresh and tasty. If we were to come back to Banff, we would be sure to stay here again."

"Nice comfy place to stay in a cozy part of town. "

"Everything was ok "

"Place is a bit run down. The furniture is old and dirty. The kettle and fan were filthy. The unit smelled like cigarette smoke when we first walked in. Staff are always friendly but a refresh is much required. "

"When we first checked in, we were put into room 228, I did not notice at first because my husband was parking the vehicle and I brought the cart with our stuff upstairs. The bed was made, and the towels were hung however, the housekeeping was mediocre at best. My husband went to open the window because he found it warm in there and had a smell, and when he opened the curtain, the window was hanging by the extension hinge. You could see where the window had previously been screwed shut, but forced open and the carpets looked like they have not been washed in a while. They were also not vacuumed recently. I went downstairs to request a new room and the staff was extremely helpful and polite. They also apologized for the condition of the room. They then moved us to the sixth floor, where the room and the condition of the room was much better and there was no smell. So we both had kind of mixed emotions when it comes to this room, but the service was fantastic. Would we recommend this room? Make sure you completely check over your room and if you were on a budget, then it might work for you if you’re used to the Marriott don’t reserve a room lol parking was decent. I don’t know if the air conditioner worked. It was winter."

"This place is a perfect jumping off or returning place for a holiday. All the amenities you need and a great park and fly service. Staff are great, friendly, relaxed and efficient."