"Good stay in average, great staff, delicious breakfast, convenient location. Room was ok, carpet was dirty. Claimed in the front desk, but nothing was done about it."
"Staff went above and beyond to make our stay great. Helped us check in early after a long flight. Breakfast was also very good and staff brought out gluten free bread especially for my wife. Great stay!"
"The staff was helpful and kind, housekeeping was incredible (really above and beyond) and the rooms and amenities were all great! Absolutely a great choice and great location for anyone visiting Concepcion and the surrounding areas!"
"literal se siente como un segundo hogar. El mejor trato en todo concepción. El staff está siempre pendiente de hacerte sentir como en casa, las instalaciones muy limpias y cuidadas y la limpieza de habitaciones super segura e impecable! Los recepcionistas Carola, Angie, Lisett y Alfonso son super amables y organizados. El servicio de limpieza y cualquier cosita que necesites es super expedito y preciso. Siempre con amabilidad y respeto! Las mucamas dejan la pieza como nueva y con muy buen olor y sabanas limpias!"
"This hotel is far from being the 5-star establishment it claims to be.
Before making your reservation, you should know that this is a casino hotel; if you are planning on an early check-in, forget it—your room won't be available until after 2:45 PM."