2/10 Terrible
Verified traveller
Travelled with family
9 Sept 2019
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is a new hotel in a remote village in Tuscany, it has been renovated to a high standard, our experience was poor.
1. The hotel was around £175/night for a three person room and there was no one to carry the customers' luggage upstairs.
3.The stairs to the first floor had no bannister.
4. The room was commodious but were were warned that we couldn't take our own food or drink to our room. A new one for me, which indicates a hotel with cash flow problems.
5. My wife pointed out that she only drank fresh milk and there was none available and asked if she could bring fresh milk into the room. She was told they'd provide fresh milk for her. Not once in the entire stay was fresh milk left in the room.
6. The breakfast was OK, but sparse and not outstanding and the staff didn't know how to cook a soft-boiled egg.
7. We arrived on a Saturday and the towels we were using were still there on Monday morning. Transpires the towel service was less than you'd get at a Premier Inn. We had to ask for fresh towels.
8. Mop buckets were left in the corridors, for hours on end.
9. There was no hand rail for the in-bath shower an accident waiting to happen.
10. When we were presented with the bill we had been charged €30 a night instead of the €12.95 shown on the agreement because we hadn't named our grandson on at the time of booking, notwithstanding the fact that for the entire stay there were only two cups and two glasses provided in the room.
11. An unpleasant experience.
Verified traveller
Stayed 7 nights in Aug 2019