「The staff were exceptionally kind, helpful and friendly. I have asthma and upon entering our room, it reeked of cigarette smoke, despite being a non-smoking room. I explained the issue to the manager, as I would become very sick and likely have an asthma attack. She was able to switch us to a new room quickly and on the same floor as my mom, and checked it later to make sure everything was all right with the new room. I generally don't like complaining at hotel or restaurants and was grateful...
「The staff were exceptionally kind, helpful and friendly. I have asthma and upon entering our room, it reeked of cigarette smoke, despite being a non-smoking room. I explained the issue to the manager, as I would become very sick and likely have an asthma attack. She was able to switch us to a new room quickly and on the same floor as my mom, and checked it later to make sure everything was all right with the new room. I generally don't like complaining at hotel or restaurants and was grateful...
Kendra