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龐塞聖奧古斯丁酒店的評價

3 out of 5
龐塞聖奧古斯丁酒店
1111 N. Ponce De Leon Blvd, St. Augustine, FL

評價

8.0

很好

10 分評分，優異；1003 則評價中有 430 則" "
8 分評分，不錯；1003 則評價中有 284 則" "
6 分評分，一般；1003 則評價中有 160 則" "
4 分評分，欠佳；1003 則評價中有 74 則" "
2 分評分，很差；1003 則評價中有 55 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

MEI LAN

於 2023 年 11 月住了 1 晚
Front Desk Staff 於 2023年11月11日的回應
Thank you for your feedback

8/10 不錯

Gregory

商務旅客
讚好：整潔度和職員與服務
The price was right.
於 2024 年 5 月住了 1 晚

10/10 優異

Jessica

讚好：整潔度、設施服務和住宿狀況
Staff was very friendly and the lobby and room was very clean.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月22日的回應
Dear Jessica,Thank you for taking the time to share your thoughts with our team. We are thrilled to have earned a perfect rating. It is wonderful to know that our service and high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Renee G

10/10 優異

Griselda

讚好：整潔度、職員與服務和住宿狀況
Wry convenient and beautiful places
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月22日的回應
Dear Griselda,Thank you for being our guest and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our prime location. It would be a pleasure to welcome you back on future trips to our area.Renee G

10/10 優異

Naelys

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 5 月住了 3 晚
Front Desk Staff 於 2024年5月22日的回應
Thank you for the wonderful review

6/10 一般

Bobbie

讚好：整潔度
於 2024 年 5 月住了 2 晚
Front Desk Staff 於 2024年5月14日的回應
Thank you for your feedback

8/10 不錯

Jorge (Boynton Beach)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Front Desk Staff 於 2024年5月14日的回應
Thank you for your feedback

8/10 不錯

Michael J.

多人同遊
讚好：整潔度和職員與服務
Walkable
於 2024 年 5 月住了 1 晚
Front Desk Staff 於 2024年5月12日的回應
Thank you for the wonderful feedback, It's a beautiful walk to downtown through the beautiful victorian looking homes

8/10 不錯

Maribel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love that the air conditioner worked great and the bed was reasonably comfortable. Room was bog and had everything we needed.
於 2024 年 5 月住了 2 晚
Front Desk Staff 於 2024年5月11日的回應
Thank you for the great review.

6/10 一般

Linda

家人同遊
不滿：整潔度和住宿狀況
The room had hair in the shower, the toilet was nasty stained, some of the towels had holes in them, grout in the tile floor was black, gaps in the door, curtains that didn’t block out the light. The traffic noise was loud. The hotel was convenient to downtown and the trolley stop. Overall, I wouldn’t stay here again.
於 2024 年 5 月住了 2 晚
Front Desk Staff 於 2024年5月10日的回應
Thank you for your feedback. I am very thankful you told me of these issues and I will immediately get them corrected

10/10 優異

Luz

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Dog accepted
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年5月10日的回應
Thank you for your feedback

10/10 優異

Walter

Good location
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月8日的回應
Dear Walter,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay.Renee G

10/10 優異

Robert

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
All the complaints about the train are super light sleepers.. we LOVE trains and the 3 that passed while we were there were almost so quiet we missed them. . There is a slight rumble but no whistle because no intersection.. and if you love trains they actually have a small sitting area out back where you can relax and just enjoy them. Great staff, very close to everything. We'd absolutely recommend and stay again.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月6日的回應
Dear Robert,We appreciate your kind words and are glad you chose to stay with us. Thank you for highlighting our friendly service, ideal location, and relaxing sitting area. It was an honor having you as our guest, and we look forward to seeing you again soon!Renee G

6/10 一般

Shayla (Gainesville)

家人同遊
讚好：職員與服務和住宿狀況
Pros: affordable stay, spacious room, nice staff Cons: noisy (you can hear the neighbor’s alarm), outdated TV
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月6日的回應
Dear Shayla,Thank you for your review! We're pleased you found our accommodations affordable and spacious, and our team friendly. We appreciate your feedback on the noise and the TV. Your experience helps us to continually enhance our service. We hope to welcome you back soon for an even more enjoyable stay.Renee G

8/10 不錯

DeFord

讚好：整潔度、職員與服務和住宿狀況
Clean. No place to hang clothes
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月6日的回應
Dear DeFord,Thank you for staying with us during your recent getaway. We are happy that our clean accommodations were a highlight of your stay. However, we are sorry to hear about your disappointment in being unable to hang clothes, and we will keep that in mind when making future improvements. Thank you again, and we hope to see you again soon!Renee G

10/10 優異

Jose

讚好：整潔度、職員與服務、設施服務和住宿狀況
Son todos muy PROFECIONALES
於 2024 年 2 月住了 3 晚
Front Desk Staff 於 2024年5月1日的回應
Thank you for the wonderful feedback

10/10 優異

evelyn

於 2024 年 3 月住了 2 晚
Front Desk Staff 於 2024年5月1日的回應
Thank you for the wonderful feedback

4/10 欠佳

Carole

多人同遊
讚好：整潔度
不滿：職員與服務
The guy at the front desk wasn’t very friendly as you would expect. They were selling Trump stickers at the front desk. Why would a hotel be selling something like this? I found it in poor taste and offensive.
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年5月1日的回應
Thank you for your feedback...

8/10 不錯

Myriam

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Front Desk Staff 於 2024年5月1日的回應
Thank you for the feedback !

6/10 一般

Andres

讚好：職員與服務和設施服務
N/a
於 2024 年 4 月住了 2 晚
Front Desk Staff 於 2024年4月29日的回應
Thank you for your feedback

10/10 優異

Ramona

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and clean comfortable rooms.
於 2024 年 4 月住了 2 晚
Front Desk Staff 於 2024年4月29日的回應
Thank you for your feedback

10/10 優異

Carmen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月29日的回應
Thank you for the wonderful feedback

8/10 不錯

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient to see a concert at the Aug.
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月27日的回應
Thank you for your feedback

10/10 優異

Debra (Carlsbad)

於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年5月18日的回應
Thank you for the wonderful review

10/10 優異

Efstathios

於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年5月16日的回應
Thank you for the wonderful review

4/10 欠佳

sally

家人同遊
不滿：設施服務和住宿狀況
We had to wonder if they gave the rooms with a view of a cement wall across the unlit breezeway to the people who booked through Expedia. The room was clean and had a 60” flatscreen TV with a wide dark stripe down the middle of the screen so the image on the screen was shadowed a bit. The front lobby people were courteous and check in was easy. The room phone was circa 1982 with most of the buttons removed. One was left wondering if the paint job was intentional retro 1960’s, half sky blue, half chartreuse green. The shower was modern, clean, with rain shower head and the bed was very comfortable. The pool looked very nice, we just didn’t have time to enjoy it. As far as the noise, the echo of the breezeway made it very loud with anyone passing by and talking, so late night arrivers could easily disrupt your sleep. If you plan only on being there to sleep for a few nights it might be fine. Ask for a room facing the river and not in a hallway.
於 2024 年 4 月住了 2 晚
Front Desk Staff 於 2024年4月26日的回應
Thank you for your feedback. Unfortunately we only have a certian amount of King Bed rooms. As our king rooms book up we assign them as they come into the system. We do not purposly assign Expedia patrons to any rooms. Thank you for making us aware of the line in the screen as we will replace the tv immediatley . We work very hard to accommodate every guest to an enjoyable stay

10/10 優異

Mari

於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月24日的回應
Thank you for the wonderful feedback

10/10 優異

Dianna

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is great and walking distance to Historic downtown. Extremely clean rooms. Great outdoor pool area.
於 2024 年 4 月住了 2 晚
Front Desk Staff 於 2024年4月22日的回應
Thank you for the wonderful review

10/10 優異

Yahaira

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The best experience I have at the hotel and st Augustine in general
於 2024 年 3 月住了 2 晚
Front Desk Staff 於 2024年5月16日的回應
Thank you for that wonderful feedback. !!!!

10/10 優異

Gema

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was clean, spacious and with great views! the staff really nice. We stayed for a night and was convenient, really close to historic district. We will stay there next time we visit st. Augustine for sure. Thank you!
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月20日的回應
Thank you for the wonderful review

6/10 一般

Andrew

於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月19日的回應
Thank you for the feedback

10/10 優異

Daniel

多人同遊
It was an awesome stay will definitely stay again as a matter fact we just booked it tonight for one more night
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日的回應
Dear Daniel,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your stay with us, and we look forward to welcoming you back again soon.Renee G

10/10 優異

Charmaine

讚好：整潔度、職員與服務和住宿狀況
Front desk staff is really friendly.
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月16日的回應
Thank you for the feedback..I will be sure to let my staff knowm your thoughts

10/10 優異

Sandra

於 2024 年 4 月住了 4 晚
Front Desk Staff 於 2024年5月10日的回應
Thank you for the wonderful feedback

10/10 優異

Sureidy

於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月14日的回應
Thank you for the wonderful review

8/10 不錯

Sheri

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The people were very helpful and friendly. The beds were not comfortable - very hard. Room was clean and shower was great!
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月11日的回應
Thank you for your feedback.

6/10 一般

Caroline

伴侶同遊
讚好：設施服務
不滿：整潔度和職員與服務
Would have been nice to know there was a train track right outside our room
於 2024 年 3 月住了 5 晚
Front Desk Staff 於 2024年4月12日的回應
Thank you for your feedback. When you sign the registration form you are informed of the railroad tracks in the back. You initial the box that you are aware. I am sorry for the confusion as you can ask to be up front at anytime

10/10 優異

Anne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and great service/ restaurant!
於 2024 年 3 月住了 2 晚
Front Desk Staff 於 2024年4月10日的回應
Thank you for the wonderful review

10/10 優異

Debra

伴侶同遊
讚好：整潔度和職員與服務
Tv not full screen!
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月9日的回應
Thank you for the feedback.

10/10 優異

Sandra

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The best of the Best ❤
於 2024 年 3 月住了 2 晚
Front Desk Staff 於 2024年4月7日的回應
Thank you so very much!

8/10 不錯

Donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very nice and helpful. Room was nice and clean
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月7日的回應
Thank you for the wonderful feedback

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very easy check in friendly staff
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月6日的回應
Thank you so very much for the compliment on my staff

8/10 不錯

Anthony L

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Front Desk Staff 於 2024年4月7日的回應
Thank you for the wonderful review

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was great, the room was really clean and spacious and so comfortable. Having the area at the front where you could pick up snacks or a drink was really useful . The shower was fantastic! We were in a room at the back and the first train that went past was unexpected,so be aware there could be a little noise, but after the first one we didn't have any other problems. There were other places to eat nearby too The day after out stay we walked into the town and spent a few hours exploring, as the staff had allowed us to leave the car there until later in the day. We would recommend this place and if I'm back in this direction I would be very happy to book again
於 2024 年 3 月住了 1 晚
Front Desk Staff 於 2024年4月5日的回應
Thank you for the wonderful review

10/10 優異

Ronald

讚好：整潔度、職員與服務和住宿狀況
All good
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月5日的回應
Thank you for the wonderful review

4/10 欠佳

Forrest

家人同遊
They messed up our registration. I paid for a top level king bed room. Then I called the hotel to add a second night in the same room, which they said was no problem. When we got there they didn’t have my second reservation and thus my wife and I had to settle for two double/queen beds in the backside of the hotel at full price. Won’t be staying here ever again.
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月3日的回應
Unfortunatley the original room had issues that needed to be fixed therefore the room could not be rented and was taken out of inventory and there were no other king rooms available to give you. Sometimes things happen beyond our control and I see that you are in the front of the hotel and I have adjusted your rate which you will see upon your check out in the morning.

6/10 一般

Kristin

於 2024 年 3 月住了 1 晚
Front Desk Staff 於 2024年4月23日的回應
Thank you for the review

10/10 優異

Cordula

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service at the front desk and personal !’
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年4月3日的回應
Thank you for the wonderful review

10/10 優異

Tiffany

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The view is amazing. Close to everything
於 2024 年 3 月住了 1 晚
Front Desk Staff 於 2024年4月2日的回應
Thank you for the wonderful feedback !

10/10 優異

Lauren

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Front Desk Staff 於 2024年4月1日的回應
Thank you for the wonderful review