“Hotel is beautiful, as are the rooms. Unfortunately my stay was soured with poor service in the main cafe in the lobby. Beautifully presented cafe with very poor customer service tarnished my visit. Raised with management who were slow to respond and failed to do anything subsequently, despite assurances otherwise.
Disappointing as I bought 6 people from my company here as well.
Great hotel, let down with staff in key areas.
I should be clear that not all staff were sub standard. ……
“Hotel is beautiful, as are the rooms. Unfortunately my stay was soured with poor service in the main cafe in the lobby. Beautifully presented cafe with very poor customer service tarnished my visit. Raised with management who were slow to respond and failed to do anything subsequently, despite assurances otherwise.
Disappointing as I bought 6 people from my company here as well.
Great hotel, let down with staff in key areas.
I should be clear that not all staff were sub standard. ……
Simon