"As we were scheduled to arrive early morning, we contacted the hotel to ask if the room could be ready early, failing which, if we use the leisure facilities to change. On arrival, we were told the room would be ready at 3pm and after some debate allowed us to use the changing rooms at the pool, across the road. We went out for the day and arrived back at 2.30pm, by which time the lobby was quite full with others waiting for their rooms. At 3pm we were told we could check in and formed an orderly queue with everyone else. The reception and bar areas are formal - impressive to look at and ideal for business meetings, not so welcoming for a leisure trip. The hotel is clean, the rooms clean, modern and comfortable, and having paid for club access, the lounge area is excellent. Unfortunately for us, we were delayed on a tour in traffic and arrived back at the hotel at 9.45pm by which time the restaurant, bar, club lounge and even room service had finished. The hotel and the staff were great but the systems / times were inflexible and unexpected. Not sure if this is the way this hotel works or is common to Japan but it seems very unaccommodating."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
