Newcastle-upon-Tyne Sunderland Museum Hotels

"Be aware of a lack of ventilation. Stayed for three days. The bathroom extraction did not work meaning water vapour build up in the room. Condensation covering the windows and wet walls with black mould. Potentially a health hazard. "

"No available breakfast facilities. Restaurant was full of lethargic American tourists who were supposed to have cleared so other guests could eat. Room aircon did not have ability to cool room. TV remote and interaction with the TV could be politely described as cumbersome. "

"In the description it stated self parking included, washer and dryer. There was no parking. We had to park in a structure 10 + minutes away at an additional $10 cost. There was only a washing machine, and the machine was not hooked up to the water. After contacting the owner, they did not know why it was not hooked up, and when asked about the dryer, stated there was no dryer, places do not have dryers. My husband had to look at the washing machine and noticed it was not hooked up to water, which he did. In addition, the property did not have hot water. when I contacted the owner again, she said look for a hot water turn on. we looked and could not fix this issue. The owner stopped taking my calls and would not respond. This was the worst stay we have ever encountered. The only reason we chose this place was for the included parking and the ability to do laundry, which was not the case. The false advertisement and the unacceptable conditions of no hot water was the reason for our poor rating"

"Check in and breakfast were good. The area is close to great pubs and restaurants and the metro. Unfortunately in the year since we last stayed here, the hotel looks a little rough inside. Carpet looks beat up. There are dings and scuffs all over the walls inside hotel rooms. We had a great time otherwise. "

"Good location. Comfy and clean. Good communications"

"I had a fantastic stay at this cosy 2-bedroom apartment. It was clean, well-furnished, and felt like a real home away from home. The living space was comfortable, the kitchen had everything I needed, and the beds were very comfortable. The location was convenient and quiet, perfect for relaxing after a day out. Communication with the host was smooth and friendly throughout. I’d happily stay here again, highly recommended!"