Sunset Crest All-inclusive Hotel

"I don't like to leave negative reviews for hotels. I feel like you can't please everyone all the time. However, I had to make an exception for this one. We booked this trip to celebrate my husband's birthday. It started out great the property is located right on a beautiful beach. The hotel room "appeared" to be perfect. First came the issue with our dinner reservations for my husband's birthday. The person that booked the dinner reservations made a mistake and didn't enter it into their system. Mistakes happen. No worries. When we showed up at the restaurant the two hostesses were so unprofessional about it. Basically, telling us that we had to find somewhere else to eat since we were not booked for that night. Thankfully, I had the list of restaurants on a piece of paper from the woman that originally booked us and retrieved it from my room which still did not rectify the situation immediately or give us an apology for the way they initially acted. Eventually we were seated but at that point we felt very unwelcomed. In addition, 2 days in we noticed that my son had bites on him but not realizing what it was we brushed it off. By the end of our 5-day trip, my son had multiple bites all over his body. When we realized this was an issue we went to guest services in the lobby. There were 3 people that saw the bites and brushed us off. I took several pictures and consulted with our doctor today and he indeed confirmed that he was bitten by bed bugs. "

"Really enjoyed the charm of the rooms. Staff was great! Nice and quite. Perfect for a reset!"

"For what my wife and I were looking for, it was excellent. We wanted a good base to live out of and do our own thing. We rented a car and wanted a property that had good location, parking and a comfortable apartment style living arrangement which we got. My pool was an added lovely bonus and the staff were very accommodating/helpful. Our only complaint is that places like this where we have stayed elsewhere often provide some simple things to help with cooking etc. For example, salt and pepper and maybe some basic cooking oil and a few spices. For short stays it is hard to buy everything like that. Additionally, most places have large refillable soap, conditioner and shampoo. We got one tiny bottle of each which is really not enough even for one wash of the body or hair. These are not deal breakers they are just nice touches."

"Resort was well maintained. Food was mostly good except one dish (e.g. shrimp bowl) was rather dry and lacked flavor."

"Beautiful property, friendly staff "

"Le personnel au bar et l'équipe en général peu amicale toujours l'impression de les dérangés."

"The property needs URGENT ATTENTION. Mosquitoes in room as there are shutters on top of the door that are not sealed. A hair was on the pillow. Sheets did not look 100% clean. Bathroom room mat was dirty. I can keep going but for what. Grass was well manicured. Hope the owner will spend some money to upgrade. I've been a. Exec"

"Very nice vacation!"