Sunset Hills hotels in Lawrence

"I've stayed in this hotel many times over the years. The night I checked in, at 10pm, for my pre-paid 4 night stay I somehow had misplaced my credit card during the trip from Dallas to be used for "incidentals" and didn't have it with me. Granted, I stayed there 10 days before and am a Gold Member with Choice Awards. The individual manning the desk wouldn't let me check in without the card. Regardless of any of my credentials, history and pre-payment status. She said there were "rules" that had to be followed. So, there I was, 10 O'Clock at night, 500 miles from home, no credit card, no options other than to sleep in my car. In my opinion, there are several words that describe such treatment: inhumane, unkind, unreasonable, inexcusable, inconsiderate, inhospitable, unethical, unprofessional. These people are supposed to be in the "hospitality" business. You would think a service business would put a repeat customer first. Don't think they understand their mission. Fortunately, as I settled in my car preparing to sleep in the parking lot, I discovered the credit card between the seats, returned and successfully checked in. However, the damage was done. I hope this review is witnessed by a lot of travelers and hotel purveyors. Sometimes self imposed "rules" shouldn't apply."

"Nice clean room and central to what we want to do while in Lawrence"

"The shower head was a rain one and not everything sprayed and the pressure wasn't very good. Otherwise the room was nice and clean, very comfortable."

"We would not stay at this location again, Killed a roach and a spider in the room, so some maintenance needs to be done."

"The only ice machine for the entire hotel was on the third floor and it was always out of ice. Disappointing."

"The bed was lumpy"

"The hotel room was clean and staff was good. Breakfast was very limited."

"This room was spectacularly overpriced. I recognize that there was a lot going on in Lawrence this weekend. But, jacking up the rate to over $500 for a $60 motel room was not ok. There was spackle in the bathtub. The lamp socket was hanging off the lamp. The desk chair’s fake leather was peeling and the couch was threadbare. The mattress was as thin as an 80s fouton. Staff were lovely and kind. Room seemed clean despite the disrepair. If it had been $60, it would have been fine."

"The hotel staff were great. It was mom’s weekend and the hotel was packed. The staff everywhere in the hotel were helpful and friendly."