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JW Marriott Surabaya
5.0 star property

Luxury hotel, walk to Tunjungan Plaza

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

JW Marriott Surabaya

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Exterior
Premium bedding, down duvets, pillow-top beds, minibar
Snack bar
Lounge

Overview of JW Marriott Surabaya

VIP Access
Reviews
9.2

Wonderful

Popular amenities

  • PoolPoolPool
  • Hot tubHot tubHot tub
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Popular LocationTunjungan Plaza6 min walk
  • Popular LocationGrand City Surabaya4 min drive
  • Popular LocationSurabaya Plaza Shopping Mall5 min drive
  • AirportSurabaya (SUB-Juanda)44 min drive
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Room options

View all photos for Suite, 1 Bedroom, Smoking, City View

48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Smoking, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Down duvet
  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Apartment, 3 Bedrooms

48-inch LCD TV with cable channels, TV

Executive Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Blackout curtains
  • 2217 sq ft
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, City View

48-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dishwasher
LCD TV
Blackout curtains
  • 1367 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Down duvet
Pillow-top bed
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms, Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 2 Bedrooms, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Blackout curtains
  • 1378 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, City View

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Down duvet
  • 925 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Down duvet
Pillow-top bed
Blackout curtains
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Living room

Presidential Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Blackout curtains
  • 4198 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, City View

48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Down duvet
Pillow-top bed
Blackout curtains
Premium bedding
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, minibar

Penthouse, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
LCD TV
Blackout curtains
  • 3671 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
9.4 out of 10, Exceptional, (241)
The price is HK$503
per night
28 Apr - 29 Apr
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

Located in Surabaya, JW Marriott Surabaya is in the city centre and near the airport. Surabaya North Quay and Al Akbar Mosque are notable landmarks, and travellers looking to shop may want to visit Tunjungan Plaza and BG Junction. Travelling with kids? Don't miss Surabaya Zoo.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Tunjungan Plaza - 6 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Zoo - 6 min drive
  • Galaxy Mall - 10 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • Rawon Setan - 2 min walk
  • Lontong Balap Pak Gendut - 3 min walk
  • LOBBY Lounge - 2 min walk
  • Imari - 2 min walk
  • The Pavilion - 1 min walk

About this property

JW Marriott Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Located close to BG Junction and Surabaya Plaza Shopping Mall, JW Marriott Surabaya provides a free daily manager's reception, a terrace and an art gallery on-site. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with a shopping centre on-site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Full breakfast (surcharge), a free shopping centre shuttle and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 407 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Pillowtop mattresses and down duvets
  • Rainfall showers, designer toiletries and separate baths/showers
  • 48-inch LCD TVs with premium channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 328000 for adults and IDR 164000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Pavilion Restaurant
  • Imari Japanese Restaurant
  • Uppercut Steakhouse
  • Tang Palace Restaurant
  • SBCO

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Outdoor pool
  • Sauna
  • Shopping centre
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (132482 square feet of space)
  • Meeting rooms - 14

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Roll-in shower
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 48-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Executive Lounge
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately IDR 328000 for adults and from IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Marriott Surabaya Hotel
JW Marriott Surabaya
Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JW Marriott Surabaya?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on 26 Apr 2024 start from HK$556.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Surabaya?

Self-parking is free at this property.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Surabaya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does JW Marriott Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is JW Marriott Surabaya located?

This family-friendly Surabaya hotel is located near the airport, within a 15-minute walk of Tunjungan Plaza and BG Junction. Grand City Surabaya and Surabaya Plaza Shopping Mall are also within 2 mi (3 km). Surabaya Pasar Turi Station is 22 minutes by foot.

JW Marriott Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 247 out of 415 reviews" "
Rating 8 - Good. 141 out of 415 reviews" "
Rating 6 - Okay. 18 out of 415 reviews" "
Rating 4 - Poor. 6 out of 415 reviews" "
Rating 2 - Terrible. 3 out of 415 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Restu

Travelled with family and small children
Liked: Cleanliness, staff & service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

8/10 Good

Chi Hoi Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023