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Reviews of Waterplace Residence

3 out of 5
Waterplace Residence
Jalan Pakuwon Indah, No. 3-5, Lontar Timur, Surabaya

Reviews

5.6
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 2 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

5.6/10

Cleanliness

5.4/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Fuad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Brice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gwenn on 24 Oct 2019
thank you mr brice! we are waiting for your next stay with us! have a good day.

4/10 Poor

Peng Cheau Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
Call reception, call them many time but no answer only responded via sms. She cant speak English it hard to understand. No proper instructuon on check in and usage. ALL electrical circuit breakers were turn OFF. Luckily I am an electrical guy that dare to turn ON by myself. Room condition is worst l, lack of maintenance, so run down to call luxury apartment, kitchenette and pantryi items conditions are unusable, no gas, no electrical connection, water kettle so dirty, not usable even to boil hot water. Toilet smell like sewage, toiletries and towels are not provide. Please bring you own if intend to book this room. Will NEVER book here again.
Stayed 1 night in Feb 2019
Response from Gwenn on 10 Feb 2019
Thank you Mr Patrick for your reviews, and your stays with us. we're really sorry for the inconvinience. we will increase our service for the better. thank you for your support and reviews.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is within walking distance to Pakuwon Trade Centre (PTC) which is connected to other Super malls. A very convenient place to relax and enjoy other activities in the evening. Access to the property is via microchip card key and it is 24-hrs security guarded.
Stayed 4 nights in Jul 2018

8/10 Good

Jimmy Togar

Liked: Cleanliness, staff & service, room comfort
fasilitas lengkap sehingga memudahkan untuk memasak, mencuci pakaian. ada free acces ke pool and gym and dekat lokasi mall sehingga mudah untuk memenuhi kebutuhan sehari-hari.
Stayed 1 night in Jun 2018

4/10 Poor

Abdulwahab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيئة جدا
Stayed 14 nights in May 2018