Surat Family Hotel

"Place is to good as they have shown pictures on website. Single occupancy room if you will take. You will get 1 BHK kind Room . That is superb good super spacious."

"There was no water or towels in room … I got so frustrated with lack of services that they have to change my room three times. Although staff did everything to help me , I think it was poor management by leadership team , I believe they didn’t provide enough resources to staff. The hotel need major upgrade and someone from top needs to take responsibility to fix things . Will not recommend anyone to stay "

"Breakfast service was not good. They prefer staff before guest."

"Great experience with the element hotel surat its good for guest who is travelling for surat diamond market and textiles market. Staff was very cooperative and helpful "

"In catering to and expecting international travelers, I would expect a hotel to have electric points adaptable for US plugs. Only certain rooms have it, many others don't. The sizes of the rooms are very small, a queen deluxe room barely has space for 2 persons to keep their bags and squeeze around. There was leakage in many parts of the hotel, including rooms. An ironing board provided by the hotel had a cover sheet which bled color. On using a steam iron for a white shirt, it had severe color...

"Not so good property and they have worst breakfast also surrounding is really terrible 24hrs noise of buses if you are spending this much money don’t waste your money over here "