Port Talbot Surf School Wales Hotels

"Reception staff lovely and helpful, room was spacious and clean. Lovely selection of teas / coffees biscuits in the room. However, the staff in the restaurant!!! How rude!!! The one woman who seemed to be the main woman on the night was so rude, her attitude towards us all was disgusting, and she got the order wrong after us going through it with her and her having a print out of it as we had to pre book "

"Very comfortable. Staff very pleasant and helpful "

"My room had an awful smell from the bathroom and the TV channels kept freezing, I discussed with the staff the following day, they ensured housekeeping would see to it. Housekeeping did indeed attend my room only to throw the bedcovers back, empty the bin and leave it with no bag, left all the dirty cups and didn’t replace the tea and milk, and the smell was still there! I eventually told them I want a room change which they did, but this isn’t the first time I’ve stayed here and I’ve always found housekeeping to be useless and never makeup the rooms properly."

"We had an ok stay. The hotel really could do with an upgrade, the rooms are tired looking. The breakfast was ok, although the chef doesn’t know how to cook bacon, it was inedible and almost raw. The staff we came into contact with were all friendly. The location of the hotel is in a nice spot with some rooms overlooking the sea. I’ve been to this hotel a couple of times now, I’m unlikely to return for a third time. It really is better to pay more for better accommodation. "

"TV not working. Dated room but comfortable and perfectly acceptable. Very basic breakfast. Spa with 75% of facilities operational."

"Lovely clean room with plenty of space. Staff warm and friendly. Breakfast was lovely "

"Our Host was excellent and went the extra mile looking after us, the accommodation was spotless and very modern and the location was perfect right next to the sea"

"Really disappointed with how we've been treated with this booking. I booked (and paid) for the property back in September 2024 because I'd entered an event which started nearby. 3 days before arriving Vrbo emailed confirming the booking and said to await details on how to access the property. The day before still nothing so I emailed the host, no reply. I then messaged on the day we were due to arrive, still no reply. I tried the number given for the host but it didn't work so had to obtain another number from Vrbo. I called that number and spoke to Ben who said he'd go and sort the problem out and would come back to me (he didn't).I then received a cancellation email via Vrbo with the reason given that the accommodation had been booked on another platform the day we were due to arrive! I tried to call Ben back on two occasions but he wouldn't take my call. Very unprofessional.This was stress we did not want to deal with ahead of a big event. We were put to more cost as there was little choice left at the same cost and we had to stay further away from the start of the event where we had to be for 6am! Logistically this caused all sorts of problem.I've had no apology from the hosts and I think it's totally unacceptable for them to hold our money for 10 months and cancel last minute because they can't manage their business and block out dates when the property is in use. Do we get compensation? They should be taken off Vrbo. As you can tell, we're not happy!"